13296 results found
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1 vote
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Provate Call park feature for W56H and wireless handsets
Is it possible for cordless handsets like the W56H to retrieve parked call from a private park group?
1 vote -
RCV Network Resilience: Optimize media routing to support default BT/EE routers natively (Router-Agnostic Solution)
Description / Use Case:
Currently, UK customers using default BT and EE Wi-Fi routers (such as the EE Smart Hub) experience severe uplink packet loss (up to 25%), freezing, and "Unstable Connection" errors during RC Video meetings, specifically when sharing their screen.While Engineering has identified the BT/EE router hardware as the bottleneck, competitor applications like Microsoft Teams handle video routing and screen sharing flawlessly on the same routers without packet loss.
The request is to improve RCV's network resilience and packet handling (e.g., adaptive bitrates, alternative port tunneling, or UDP fallback mechanisms) so that it can natively bypass or…
1 vote -
Manual Customization Option for RingCX Queue Callback Window
Currently, RingCX queue callback notifications do not display the customer's phone number, and the system layout is standardized. We request adding a manual customization option that allows administrators to configure the initial callback offer window to include the inbound Caller ID.
1 vote -
Ability to change caller ID number when dialing
Ability to change the caller ID number when dialing: allow a selection of a single caller ID number and site name out of multiple caller IDs while making calls. Eg. We want the caller ID to display a certain site name and the phone number under a site to be displayed when making a call. We want this to be dynamic, without having it tied to only one site.
1 vote -
Allow administrators to add the same device multiple times in the Sequential Ringing configuration for a single extension, with a separately
Feature Request: Allow the Same Device to Ring Multiple Times in Sequential Ringing
DescriptionI would like to request an enhancement to RingCentral's Sequential Ringing feature that allows the same physical device to be added multiple times under the same extension.
Example Scenario:
Extension: 1234
Device: Yealink T54W
First sequence: The Yealink T54W rings for 13 rings.
Second sequence: If nobody answers, the same Yealink T54W rings again for another 13 rings.
Next action: If the call remains unanswered after the second sequence, it proceeds to the next configured destination, such as another extension, device, or voicemail.
Requested EnhancementAllow…
1 vote -
Disable notification if AIR has no interaction
Partner is requesting that if AIR receives calls with no interaction, they don't want to receive an email notification.
1 vote -
Restrict SMS delete feature for user on Shared Inbox
Admins need the option to restrict users ability to delete SMS messages on Shared Inbox's. Information within SMS messages can often be critical to retain for the business, and there needs to be limited capabilities by users on deleting those messages.
1 vote -
Integrate Ring Central with MyRepChat for Capturing Text Messages due to Compliance requirement
My compliance department wants all our text and SMS messages captured, but I dont want another phone nor another phone number. I have my Ring Central number, and I want to use that. We use MyRepChat platform but may have another that would work equally well. What do you suggest? LPL Financial has 33,000 reps with this same problem
1 vote -
Fixed distribution of calls per agent
A setting that would allow each agent on a line receive equal amount of calls
For example:
There's 3 agents on a line (A, B, C) and the line gets 30 calls, we'd like each agent to get 10 calls exactly. If agent A received a call and missed it, this call shouldn't go to agent B or C, it would go straight to agent's A voicemail and if the same caller calls again the call would still come to agent A.Basically a fixed distribution so no agent gets more calls then others
1 vote -
1 vote
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SMS Logs - Show Device Type
Please consider adding the device type as a column in the SMS logs page. It would be helpful during troubleshooting to know if a text message was sent from a desktop app (Windows, Teams plugin) or mobile app (Android, iOS).
1 vote -
Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Feature Request: Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Summary / Feature Overview
Provide an administrative toggle within the RingCentral Admin Portal (under Voicemail Settings) to disable or customize the automated interactive post-recording options for callers—specifically the prompt that allows callers to "Press # to mark as urgent" or press keys to review/edit their recording.Problem Statement
Currently, when an inbound caller is routed to a voicemail box (such as a Call Queue or User Extension voicemail), the automated system plays an interactive menu after the beep. Callers frequently mark routine messages as "Urgent," which misleads…1 vote -
Primary number as caller ID restriction
allow users to use primary number only as caller ID and
1 vote -
Ability to configure SSO or Direct login at a role level or extension level
We would like to have the ability to set the login type at the extension or a role level.
1 vote -
have option to delete message data export history
super admins have option to delete message data export history
1 vote -
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues.
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues and a removal of the “Use RingCentral Phone” option, or the entire setting, since the legacy application is believed to have been phased out.
1 vote -
Remove the repeat requirement for IVR greetings
This is the only voip system I have worked with that requires a greeting to be played multiple times before the calls are directed to where they need to be. I don't know how to explain my issue without detailing my specific situation. We have both an english staff and a spanish speaking staff. When a patient calls in they can select from the prompts and get directed to one of our english speaking staff, or they can press 0 and get to our spanish line.
On the Spanish IVR they only have 2 groups to choose from. Select 1…
1 vote -
Include a specific email on User Notification Template
Be able to include an additional email address by dafult from creating User Templates for Messaging Notifications.
1 vote -
1 vote
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