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  1. Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.

    1 vote

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Business Type: Hospital
    Situation: They can't tell the availability of the doctors -
    No specific dates
    Feature Needed:
    They would like to have a feature where they can simplify their call-routing
    No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
    a feature where they can forward calls without manually entering any user extension to route the call

    1 vote

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  5. On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours

    1 vote

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  6. A feature for adding another number for receiving notifications

    1 vote

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  7. IVR menu to have a personalized connecting message in the middle

    1 vote

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  8. Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller

    1 vote

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  10. The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email

    1 vote

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  11. We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. SSO is implemented on account need users to be able to set up password even SSO is implemented

    1 vote

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  13. I need a user to only be able to edit a custom greeting for a message only extension

    1 vote

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  14. cx is rquesting if we could removed the
    abandon call record during after hours

    1 vote

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  15. It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.

    1 vote

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  16. customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end

    1 vote

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  17. To include Jabra Speak410 for the recommended headset.

    1 vote

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  18. it would allow synergy with ringcentral and the COMET CRM

    1 vote

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  19. The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature

    1 vote

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  20. Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar

    1 vote

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