9343 results found
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Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
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Use External SMS/ Phone app for RingCentral messaging or calls
Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the…
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1 vote
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After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
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Centralize option to Managing Launching external app for users
To have a centralized setting wherein I can manage launching an external app for all users instead of individually setting it up per user.
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all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
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Auto Answer Feature sync in Physical Deskphone provisioned
Auto Answer Feature sync in Physical Deskphone provisioned. The customer is inquiring about the availability of the Auto Answer feature for their user extension in RingCentral app. They would like to ensure that this feature is also synchronized with their deskphones. In other words, they want to be able to auto answer calls from both their user extension and deskphone through the RingCentral app.
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Allow users from the company domain to create acounts
It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.
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Capability to process password reset inside of RingCentral Desktop Application
Capability to process password reset inside of RingCentral Desktop Application
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Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
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ability to receive a notification before the data will be deleted from ringcentral server for SMS
ability to receive a notification before the data will be deleted from ringcentral server for SMS, customer wants to receive notification that this specific sms will be deleted
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Where can I find what Teams are created in the environment?
From an admin perspective I would like to know what Teams have been created.
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Rearrange the rows in Directory at the Ring Central portal
customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.
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2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
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Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Cisco 525G2 Support 5G Network Connection
The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.
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RC app usage reports
from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats
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Please add end call time to call logs in order for us to track the users call.
We want to see the end time of our users to the customers that they are talking to.
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To return the pop out messaging function
It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation
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Transfer Call by Putting the Caller on Hold
On behalf of my customer, I would like to request to have the previous transferring of calls be reverted because he still prefers that way. He reported that the transfer button is already grayed out when they put the caller on hold with the latest application update.
1 vote
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