13296 results found
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Increase the length of time before the sms goes into the resolved folder
Increase the length of time before the sms goes into the resolved folder
1 vote -
Mandatory Queue and Phone Number Selection for Manual Dial
Request:
Customer would like agents to be required to select the appropriate queue and phone number before placing a manual outbound call.Current Behavior:
Agents need to manually go to the Manual Dial settings to change the queue and phone number.Business Impact:
Agents may forget to change the settings, which can result in calls being associated with the wrong queue/number and inaccurate reporting.Expected Behavior:
Prompt agents to select/confirm the queue and phone number before allowing the manual outbound call.1 vote -
Support Static ERL Selection in Web Application (app.ringcentral.com)
Problem Statement:
Emergency Response Location (ERL) configuration is currently disabled in the web app interface with a notification stating that location awareness is unavailable in browsers due to technical limitations. While dynamic location tracking is restricted by browsers, users are also blocked from manually selecting or assigning pre-configured static ERL addresses via the web app, requiring them to install the desktop application solely to configure emergency settings.Proposed Solution:
Enable manual selection and configuration of static Emergency Response Locations (ERL) within the web application settings. Even if dynamic location detection requires the desktop app, users should be able to manually…1 vote -
Add setting for default facetime/video calling app handler on iOS
With RingCentral installed on an iOS device, it is not possible to place native Facetime calls from users personal contacts or dialer app. Clicking the video call button launches RingCentral.
1 vote -
ability disable ring sound of ringcentral app but notification still shows.
ability disable ring sound of ringcentral app but notification still shows. and when calls on the mobile phone number still rings
1 vote -
Ability to group chat participants by role and mention the whole group at once
In large team chats it's inconvenient to reach only a specific subgroup (e.g. frontend, backend, QA, PMs) — you have to @mention each person individually from the full member list every time.
It would be great to be able to create saved participant groups inside a chat and @mention the whole group in one go, so that only those members get notified.
This would save time and reduce the chance of tagging the wrong people in day-to-day communication.
1 vote -
Disallow toggling off specific Call Queues at the Call Queue level without having to create a new role.
Disallow toggling off specific Call Queues
Creating a new role doesn't really address this issue since a user may belong to multiple call queues.
We would like to be able to stop users from toggling off specific call queues.1 vote -
SMS Preview i Email Notification When HIPAA is Enabled
Current Behavior
When HIPAA is enabled, the preview of received SMS message content is not included in email notifications.
Enhancement Request
Provide an administrator-level option to enable or disable the SMS content preview in email notifications even when HIPAA is enabled.
Use Case
Depending on the customer’s specific use case, SMS messages may be used primarily for internal communication and may not contain sensitive patient or medical information. In these scenarios, customers may prefer to have the message content included in email notifications for convenience and faster visibility.
An optional setting would allow organizations to make this decision based on…
1 vote -
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
1 vote -
Option to delete or remove the main company number from the admin portal
Option to delete or remove the main company number from the admin portal
1 vote -
Return the default voicemail greeting voice back to how it used to sound
Issue Overview:
Following a recent backend text-to-speech update, callers are hearing a choppy, metallic, or overly robotic voice when reaching user voicemail boxes set to the default greeting.Observed Behavior:
-In the Admin Portal preview, the default greeting plays clearly with high audio quality.
-On live outbound and inbound telephone calls, the dynamic voice stitching user names/extensions suffers heavy audio degradation over telecom network codecs (e.g., G.711u).Proposed Action / Request:
-Restore Previous TTS Voice Engine: Revert to the prior high-clarity voice engine for default voicemail greetings or optimize the current dynamic synthesis pipeline to prevent choppy artifacts on live…1 vote -
Enhanced Administrative & Data Export Audit Logging Across All Platforms
Security / Administration
1 vote -
RingOut Feature in Presence
Wants to make an outbound call using a different extension's desk phone as the private line/number. Should be a button on the phone itself since the user is an old man.
0 votes -
Ability to report nuisance numbers to carriers to be taken down
Option to report nuisance numbers to the carriers to be taken down via the admin portal
1 vote -
AIR Call history access from the appp
Access AIR call history from the App
1 vote -
Customize Banner from Admin portal
It would be a good option if we'll have a way to add a customize banner that will appear from the Admin portal to notify the all users on the account
1 vote -
Display Timestamp on Red Banner for Call Forwarding
Add an exact timestamp (e.g., "Calls are being forwarded since 2:15 PM") to the prominent red notification banner in the RingCentral app so users immediately know when active call forwarding began.
Detailed Description:
Current Behavior:
When call forwarding is active, a red banner appears at the top of the RingCentral app stating that calls are currently being forwarded. However, it does not specify when the forwarding started or was activated.Proposed Feature / Change:
Include the start time directly on the banner or within a tooltip on hover/tap.Example:
🔴 Calls are being forwarded to +1 (555) 019-2834 (since Oct…
1 vote -
Record All Calls Regardless of Talk Time
Request: Provide an option to automatically record all calls, regardless of whether the call meets the current minimum talk-time criteria.
Description: Customers would like the ability to configure call recording so that every eligible call is recorded, including calls with very short talk durations. This would ensure that calls are not excluded from recording solely because they do not meet the current talk-time threshold.
Requested Enhancement: Add a configuration option to disable or bypass the minimum talk-time requirement when automatic call recording is enabled, allowing all eligible calls to be recorded regardless of talk duration.
1 vote -
fax related concern
View Scheduled Faxes
Add the ability to view scheduled-to-be-sent faxes in the RingCentral app, including the recipient, scheduled date/time, and status. Ideally, users should also be able to edit or cancel scheduled faxes.Maintain Selected Contact Name
When sending a fax, users can select the desired contact name, but RingCentral may display a different name afterward if the same fax number is saved under multiple contacts. The selected contact name should be retained and displayed consistently in the fax record and history.1 vote -
External number that loops to an AI receptionist
Option to have the external number that loops to an AI receptionist ring at the same time or in sequence with other extensions and external numbers under the Ring Settings.
1 vote
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