13296 results found

1. Make the "Set up SMS" page more user-friendly

   Under Company -> Business SMS -> Set up SMS, please make this page more user-friendly. Features that are currently missing include:

   -Exporting the list of current SMS registrations
   -Sorting the list of current SMS registrations
   -Filtering the current list of SMS registrations
   -Being able to see the full name of an SMS registration without clicking on it

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2. would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one.

   Would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one. Users don’t know why they have to touch every call when they can go into missed calls and see them.

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3. Feature to stop any notification coming from the call queue

   A feature to stop any notifications (to the deskphone and softphone) coming from the call queue, especially missed calls.

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4. Allow "Undefined" Site Status or Parent Routing Inheritance in Admin Portal

   Title: Enable "Undefined" Site Configuration & Automatic Parent Routing Inheritance in Admin Portal

   Feature Category: Admin Portal / Multi-Site Management / Call Routing

   Problem Statement:
   Currently, when creating or modifying sites in the RingCentral Admin Portal, the routing interface requires a mandatory radio-button selection. Administrators cannot deselect options or set a site status to "Undefined."

   Proposed Solution:

   Option 1 (Inheritance Toggle/Radio Option): Add an explicit option within Site Routing settings such as "Inherit Parent Site Routing" or "Undefined / Default" alongside existing radio selections.

   Option 2 (Deselectable Radio / Clear Selection): Allow administrators to clear routing selections on sites so they function under the undefined inheritance model without requiring custom template provisioning from Professional Services.

   Title: Enable "Undefined" Site Configuration & Automatic Parent Routing Inheritance in Admin Portal

   Feature Category: Admin Portal / Multi-Site Management / Call Routing

   Problem Statement:
   Currently, when creating or modifying sites in the RingCentral Admin Portal, the routing interface requires a mandatory radio-button selection. Administrators cannot deselect options or set a site status to "Undefined."

   Proposed Solution:

   Option 1 (Inheritance Toggle/Radio Option): Add an explicit option within Site Routing settings such as "Inherit Parent Site Routing" or "Undefined / Default" alongside existing radio selections.

   Option 2 (Deselectable Radio / Clear Selection): Allow administrators to clear routing selections on sites so… more

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5. Provide Ability for Contacts to be Managed Centrally in RC Console

   Currently there is no way using the MS Teams Embedded App for RC to turn off the ability to see a company's entire Azure user directory. If you revoke permissions in Azure it breaks the MS/RC connection in the RC portal.

   Then you could manually connect (per user) to Microsoft and turn off whatever contacts you want, but in a large company that is a lot to ask of the users. There should be a global setting in RC Console to turn that off for all.

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6. Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and send direct messages to RingCentral users under separate business accounts, subject to appropriate security controls and administrator permissions. This feature would improve cross-organizational communication, reduce the need to switch between different messaging platforms, and provide a more seamless collaboration experience for RingCentral customers. Expected Benefits: Enable direct messaging between RingCentral users belonging to different business accounts. Improve communication and collaboration between partner organizations, clients, and vendors. Reduce reliance on third-party messaging applications. Provide a more convenient and integrated communication experience for RingCentral users. Requested Feature: An option to enable secure cross-account Glip messaging between RingCentral users, with appropriate access controls and administrator-configurable settings.

   Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts

   We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and… more

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7. delete message in the group chat from a user but you are not part of the group chat

   Ability for a Super admin to delete messages in the group chat sent by another user, even though the Super Admin is not part of the group chat

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8. Option to Turn off Auto Saving of Custom Fax Covers to the Cloud

   a new feature for the RingCentral desktop and mobile applications regarding the handling of custom fax cover pages. Currently, the app automatically saves any custom fax cover page created during the sending process. While this is helpful for individual users creating reusable templates, it creates significant operational friction and security risks for teams that share a single user extension across multiple devices or personnel.

   We kindly request the addition of a toggle or setting to disable the auto-save behavior for custom fax cover pages.

   The Core Problem: Shared Extensions
   In our workflow, multiple team members log into and operate out of a single RingCentral user extension. Under the current system, whenever one staff member modifies or creates a custom fax cover page for a specific, one-off transmission, the RingCentral app automatically saves it to the shared library of cover pages. This forced auto-save behavior causes several critical challenges:

   Security & Privacy Risks: Custom cover pages often contain patient names, legal case numbers, or sensitive financial notes intended for a single recipient. Because these auto-save to the shared extension, other staff members can see these sensitive details. This exposes the organization to data breaches if a user mistakenly selects another team member's saved, client-specific cover page for a new, unrelated fax.

   Severe UI Clutter: With multiple people sending dozens of unique faxes daily, the shared cover page library quickly becomes overwhelmed with single-use templates. Finding standard, company-approved templates becomes incredibly difficult.

   Wasted Administrative Time: To maintain a clean workspace, ensure privacy compliance, and prevent accidental misuse, our staff is forced to manually navigate back into the app settings to delete these one-off cover pages after almost every single fax they send.

   Proposed Solutions
   We recommend implementing one of the following solutions to give teams better control over their shared data environments:

   Point-of-Send Toggle (Preferred): Add a simple checkbox on the fax composition screen (below the cover page editor) labeled "Save this custom cover page for future use." Leaving this unchecked would send the fax with the custom cover but discard the template immediately afterward.

   Global Preference Setting: Introduce a toggle within the app’s Settings > Phone/Fax menu labeled "Automatically save custom fax cover pages." Administrators or users can toggle this off to ensure cover pages are never saved unless explicitly requested.

   Business Value
   Implementing this feature will immediately improve the security, compliance, and efficiency of the RingCentral faxing experience for businesses utilizing shared extensions. For industries operating under strict data privacy regulations (like healthcare and legal), preventing the accidental storage and reuse of sensitive cover notes by unauthorized team members is a critical compliance requirement.

   Thank you for your time and for continuously working to improve the RingCentral platform. We look forward to seeing this necessary quality-of-life improvement in a future update.

   a new feature for the RingCentral desktop and mobile applications regarding the handling of custom fax cover pages. Currently, the app automatically saves any custom fax cover page created during the sending process. While this is helpful for individual users creating reusable templates, it creates significant operational friction and security risks for teams that share a single user extension across multiple devices or personnel.

   We kindly request the addition of a toggle or setting to disable the auto-save behavior for custom fax cover pages.

   The Core Problem: Shared Extensions
   In our workflow, multiple team members log into and operate out… more

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9. Increase the size of the search bar when searching from the keypad

   When searching for a contact from the Keypad page on the mobile app, increase the size of the search bar. Users are having a hard time reading the text they've typed due to the font size.

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10. CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Request: CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Title: Active Mobile User Billing Transparency & Call Detail Record (CDR) Alignment

    Request Type: Portal Feature Request / Reporting Enhancement

    Priority: Medium – High Impact (Customer Support & Billing Dispute Mitigation)

    ---

    Executive Summary

    Customers are disputing Mobile User charges because the standard portal reporting does not clearly surface the total connected interaction legs (Inbound, Outbound, and In-Network/Queue Transfers) that trigger active endpoint billing. Customers typically measure active users solely by outbound call volume (e.g., users making more than 10 outbound calls), leading to a disconnect between customer expectation and system billing logic.

    We require a portal update to provide billing transparency that directly aligns with CDR activity breakdown.

    ---

    The Problem

    • Billing Criteria Logic: RingCentral bills Mobile User activity based on total connected interaction legs (Inbound + Outbound + Central/Queue Transfers, such as extension 6243 - OCID Transfer Ext). Any endpoint handling live connected traffic is flagged as an active Mobile User.
    • Customer Disconnect: Customers evaluate usage using simplified metrics (e.g., outbound calls only). They challenge legitimate charges because the portal does not easily reflect the 32 distinct active endpoint legs counted in the background CDR.
    • Support Overhead: Support teams must manually filter CDR logs (filtering Action Result to Accepted and Call connected, removing 00:00:00 durations, and running pivot tables on From IDs) to prove billing accuracy.

    ---

    Key Requirements & Proposed Solution

    1. Unified Mobile User Billing Dashboard

    • Add a dedicated Billing Activity & Mobile Endpoint Breakdown tab in the RingCentral Admin Portal.
    • Clearly show how an endpoint qualifies as an active "Mobile User" for the billing cycle:

    $$\text{Total Activity} = \text{Inbound} + \text{Outbound} + \text{Transfers/Queue Calls Handled}$$

    • Show an immediate breakdown distinguishing outbound-only activity from inbound/transfer endpoint activity.

    2. Pre-Filtered Exportable CDR Report

    • Introduce a "Billing Verification CDR Export" button in the portal that pre-applies the validation filters:
    • Action Result: Accepted AND Call Connected (excluding offline/failed attempts).
    • Call Duration: Greater than 00:00:00.
    • Unique Endpoint Summary: Aggregated view of unique From IDs / named user extensions (e.g., extensions that answered calls forwarded via queue/DL transfers).

    3. Customer-Facing Dispute Resolution Context

    • Provide line-item level explanations in the billing statement showing why an endpoint was categorized as active (e.g., "Extension active via Inbound Queue Transfer").

    ---

    Business Impact & Value

    • Reduces Billing Disputes: Eliminates confusion regarding "Inbound-only" or "Queue Transfer" users being counted as active Mobile Users.
    • Saves Support Time: Eliminates manual CSV filtering and pivot table creation for support agents.
    • Builds Customer Trust: Aligns self-service portal metrics directly with actual billing backend logic.

    Feature Request: CDR & Billing Reconciliation Visibility in RingCentral Admin Portal

    Feature Title: Active Mobile User Billing Transparency & Call Detail Record (CDR) Alignment

    Request Type: Portal Feature Request / Reporting Enhancement

    Priority: Medium – High Impact (Customer Support & Billing Dispute Mitigation)

    ---

    Executive Summary

    Customers are disputing Mobile User charges because the standard portal reporting does not clearly surface the total connected interaction legs (Inbound, Outbound, and In-Network/Queue Transfers) that trigger active endpoint billing. Customers typically measure active users solely by outbound call volume (e.g., users making more than 10 outbound calls), leading to a disconnect between customer expectation… more

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11. Android widget to enable/disable call queue

    Create a widget on Android/iOS to accept/disable call queues or manage individual queues

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12. Registration Retry Timer lowered

    Lowered the Registration Retry Timer so that when we have an outage and failover to backup connectivity, the phones will retry more frequently and come back online without user intervention.

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13. Label Inbound SMS

    We have multiple companies assigned to individual phone numbers we would like to have the option to show the company name on our end when we receive an inbound sms on a particular number to avoid confusion.

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14. The ability to determine who dropped/ended the call using call logs

    The ability to determine who dropped/ended the call using call logs

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15. Change number format in Mitel phones

    The Customer wants to change the number format that's visible in their Mitel phones. Right now, the number format does not contain any parenthesis and hyphens and it just outright shows the number as is.
    Mitel senior manager advised that for now, there's no option for that.

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16. Visibility of SMS Log for Charter/Spectrum Account(s) in the Admin Portal

    Ability to see/browse "SMS Log" in Admin Portal under Analytics & Logs and not just in Analytics (Adoption & Usage) for Spectrum account(s)

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17. Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)

    Feature Request: Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
    1. Summary / Overview
    Currently, the search bar in RingCentral App / Service Web only supports filtering fax messages by phone numbers (sender/recipient). Users are unable to search for specific fax messages using the fax subject, message body, or text content within the fax attachment.

    1. Current Behavior vs. Proposed Behavior Current Behavior: Typing text keywords or subject titles into the search box yields no results for fax messages. Search only recognizes numeric inputs (phone numbers or extension numbers).

    Proposed Behavior: Expand global and message search capability so users can find fax records by typing keywords present in the Fax Subject/Cover Page Note, or indexed text within the fax document itself (via OCR).

    Detailed Requirements
    Primary: Enable full-text search across the Fax Subject / Cover Page Note field.

    Secondary (Ideal): Implement Optical Character Recognition (OCR) on incoming/outgoing PDF/TIFF fax attachments to allow text-search within the fax body.

    UI Update: Update search filter dropdowns to include Fax Content / Subject alongside Phone Numbers/Contacts.

    Use Case / Example

    A user receives 30 faxed purchase orders daily. A customer calls asking for the status of "PO-99482". Currently, the user must open all 30 faxes one-by-one to find PO-99482 because searching "99482" yields zero results. With this feature, typing "99482" in the search box immediately pulls up the correct fax.

    Feature Request: Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
    1. Summary / Overview
    Currently, the search bar in RingCentral App / Service Web only supports filtering fax messages by phone numbers (sender/recipient). Users are unable to search for specific fax messages using the fax subject, message body, or text content within the fax attachment.

    1. Current Behavior vs. Proposed Behavior Current Behavior: Typing text keywords or subject titles into the search box yields no results for fax messages. Search only recognizes numeric inputs (phone numbers or extension numbers).

    Proposed Behavior: Expand global and message search capability so… more

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18. call queue waiting time

    requesting to have the option for callers waiting in the queue to have a specific key press to bypass call queue waiting time and just be connected to voicemail right away.

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19. Allow an admin role to assign existing roles to users without permission to create or modify role permission sets.

    Users would like to have the ability to give an admin permission to change roles of users while not allowing him to change the permissions of roles. Currently users are unable to edit permissions once the role is removed.

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20. Disable notifications for inactivate users

    Admin users would like to have the ability to disable inactive users from receiving notifications whenever major change is done on the account.

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