12776 results found
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Swap licensed number to direct number assigned as primary number
It would be more efficient if there were a simpler way to swap the licensed number assigned to a user with an additional local number and set it as the primary number.
Ideally, there should be an option to change the licensed number to the assigned additional local number as the primary number without having to move the number to the inventory first.
1 vote -
Change Outbound caller ID from desk phone - BT
Choose Outbound Caller ID to use when making outbound calls directly from deskphone, like how it can be done thru BT Cloud Work app, without having to change it/set it up on Admin Portal
1 vote -
Dial-out number rotation for Outbound caller ID
To enable Dial-out number rotation, which is set as a strategy to avoid "Spam" Labels. It is where a system automatically cycles through a pool of different phone numbers for outgoing calls, rather than using a single "master" number
1 vote -
Ability to create a universal voicemail
I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:
- Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
- Do Not Disturb Voicemail Greeting: Used…
1 vote -
Static Fax Confidentiality Statements / Custom Cover Pages
Static Fax Confidentiality Statements / Custom Cover Pages - Need to implement global fax policy across the company.
1 vote -
Trigger Lead Capture Questionnaire Based on Intent (e.g., “Sales”) in AI Receptionist
Request enhancement to allow the AI Receptionist to automatically trigger the configured Lead Capture questionnaire when a caller selects or says a specific intent (e.g., “Sales”), without requiring transfer to an extension or call queue.
Current Behavior:
Lead Capture is set to Active.
Sales questionnaire toggle is ON.
A Lead Capture questionnaire is configured (mandatory name/phone + custom questions).
Company greeting asks: “Sales or Support.”
During testing (Test → Chat and Call), when the caller responds “Sales,” the AI responds with:
“Alright, got that noted. Thank you. How can I assist you with sales today?”
However, it does not trigger…
1 vote -
Group chat on admin portal
A customer would like access to the Admin Portal for a Group Chat on their account to make changes, even though they are not currently a group admin. This is to help manage the account setup and remove groups that are no longer in use.
1 vote -
Park calls from RC app pop out
the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back…
1 vote -
RingeCentral mobile version
We prefer the RingCentral Mobile App Version 24.3 for our organization. We like the size of the mobile version and the HUD and setup of the mobile version. We use this version app with our headsets and we do not use desktop phones. Thank you.
1 vote -
make an auto caller when we would upload a (.csv) file and my number would call automatically the numbers that are in the file
Make an auto caller when we upload a (.csv) file, and my number would call automatically the numbers that are in the file
1 vote -
increase ringtone volume for poly phones
I would like to increase the volume on the Poly phones beyond the current maximum level.
1 vote -
Route IVR Menu Key Press to Company Greeting
Feature Request: Route IVR Menu Key Press to Company Greeting
SummaryEnable IVR menu key press options to route directly to the Company Greeting.
Current Behavior
IVR Menu key press actions can only be routed to:
An extension
Voicemail of an extension
An external number
Dialed-by-name directory
Currently, there is no option to route a key press to the Company Greeting.
Requested Enhancement
Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.
1 vote -
Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
RingCentral does not support embedding a playable video directly within a standard SMS. People want click on links. Pls add it as an option.
When I send a link with a video in it to someone who registers on our real estate website they will not open it. They are worried it is a virus (spam). When I text the consumer they think its AI. With the technology that RingCentral has today why cant they have the option to send video text with a embedded video showing there is a real human like you can through your personal cell phone ie Verizon Wireless? Sprint? T-Mobile?
1 vote -
callback call recording
Can we have the auto call recording turned on for the callback feature within call ques. I am being told that in a call que if you have the callback feature turned on and a client selects the call back feature, then that call is not recorded
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
delete transcript
Description: I am requesting the ability to manually delete transcript history within the app. Currently, users lack sufficient control over removing these records once they are generated. We need a clear "Delete" option for individual transcripts, as well as a multiple selection tool to delete several entries at once. This is essential for user privacy and keeping our history logs organized.
1 vote -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Specific caller ID on custom rule
Currently, there is no option to enter a caller ID(e.g. Airbnb) when creating a custom rule. We can only enter the callers' phone numbers or contacts from the address book.
Using a specific caller ID helps us filter calls, especially when multiple numbers share the same caller ID.1 vote -
Exclude Email Signature from Email-to-Fax
When sending faxes via email, the email signature is being included, which adds extra pages.
Is there a way to exclude the signature? If not, please consider this a feature request.
0 votes
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