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9677 results found

  1. Masked the direct number on the outbound caller id when making outbound calls to international numbers.

    1 vote

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  2. If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section

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  3. SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).

    1 vote

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  4. if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense

    1 vote

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  5. Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
    - Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group

    1 vote

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  6. Admin like to see logs on admin porta on the changes the users toggled on RC app

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  7. It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.

    1 vote

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  8. IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this

    1 vote

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  9. Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue

    1 vote

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  10. if a user needs a recording from the logs to be able to share or forward strait

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  11. A feature for limiting a non call group manager to view other user extensions in the analytics portal

    1 vote

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  12. Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once

    1 vote

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  13. Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.

    1 vote

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  14. as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?

    1 vote

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  15. There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.

    1 vote

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  16. When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.

    1 vote

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  17. must be able to provision multiple lines on the phone with rc features

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  18. cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext

    1 vote

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  19. We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.

    1 vote

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  20. User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.

    1 vote

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