13296 results found
-
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
1 vote -
make it possible to organize templated text messages so they can be organized
Text message templates currently can't be organized. Please make it possible to organize and sort them by category. (ex. Follow up text day 1, follow up text day 2, follow up text day 3). Drop and drag to organize would be best!
1 vote -
Expand Toll-Free Number Registration Limit
Current Limitation:
The current toll-free SMS registration process limits the number of toll-free numbers that can be registered per account/business. Depending on the account configuration, the supported limit may range from one to five numbers, with the typical setup allowing one number per use case.Requested Enhancement:
Increase the maximum number of toll-free numbers that can be registered under a single account/business.Business Need:
Customers with multiple business units, locations, departments, or SMS use cases may require more than the current supported number limit. Increasing the registration limit would allow these customers to manage their toll-free SMS numbers more effectively…1 vote -
Add a setting to automatically jump to the oldest unread message in a thread
Please add a toggle in the Messaging settings that allows users to automatically view the oldest unread message when opening a chat thread, rather than defaulting to the newest message at the bottom.
Currently, when returning to a busy group chat or a long conversation with many new messages, you have to scroll up manually to find where the conversation started. An option to start at the "oldest unread" message would significantly improve workflow efficiency and prevent users from accidentally reading context out of order.
1 vote -
Remove Security code Whenever I log in on the Account
It would be best if there is some option to remove or Opt-out for security code for additional security when I logged in. This will help me to save time,
1 vote -
Super Admin–Managed Automatic Response Workflows
Introduce an Automatic Response Workflow feature that allows RingCentral Super Admins to create, configure, and manage automated response workflows on behalf of other users within the organization. Super Admins could define specific triggers, conditions, response messages, and actions, then assign these workflows to individual users, departments, or groups. This would allow organizations to standardize customer responses, automate repetitive communications, and ensure users consistently follow approved messaging and business processes without requiring each user to configure the workflow independently. The feature could also include scheduling, workflow activation/deactivation, message templates, and centralized management and monitoring by the Super Admin.
1 vote -
Using Ivr Number For Incoming Fax
I want to use my number assigned to IVR menu also to receive incoming Faxes,
So that i can only use and can only provide 1 number to my customes.1 vote -
Hi RingCentral Team! We have a feature request regarding the Shared Inbox. Currently, only replies to our main phone number are visible in
Hi RingCentral Team! We have a feature request regarding the Shared Inbox.
Currently, only replies to our main phone number are visible in the Shared Inbox. We also have another phone number that our team uses, but when customers reply to messages sent from that number, those replies are not showing in the Shared Inbox.
We would like replies to our other phone number to also appear in the Shared Inbox, just like replies to our main number.
This would allow our entire team to see and manage all customer conversations in one place, regardless of which of our phone…
1 vote -
Edit RCV Meeting title when being generated instead of showing host's Name
Customer would like to have a feature when generating a link for RCV meeting then when link is clicked he would like to have the option to change the meeting title instead of showing the host's name video meeting.
1 vote -
Show the contact's Company and Notes on the incoming call screen
When a call arrives from a number that matches a personal or company contact, the RingCentral app (mobile and desktop) shows only the contact's name and number. The Company field and Notes are on the contact record but never appear on the ring screen, where they would be most useful. Please show at least the Company field there, and ideally a scrollable box of Notes.
Who we are
The makers of JukeForce, event rental software that integrates with RingCentral through the Address Book API. We sync our customers into RingCentral contacts so whoever answers knows who is calling.
The problem
…
1 vote -
Push to Talk (PTT) support on desk phones, specifically the Poly Edge E550
Push to Talk (PTT) is currently only available on mobile devices. Requesting PTT support on desk phones, specifically the Poly Edge E550, to allow users to communicate with other extensions using the PTT feature.
1 vote -
Allow Administrators to Disable End-User Notifications When Applying User Templates
When an administrator applies a User Settings template, affected users automatically receive an email and a voice message stating that changes were made to their accounts.
Please add an administrative option to suppress these end-user notifications when applying a template. The administrator should be able to choose whether notifications are sent before confirming the template update.
1 vote -
Sync RC App real time status/presence in HUD
Sync RC App real time status/presence in HUD
1 vote -
"Private" Voicemails from Message Only Extensions.
There is an idea already to be able to download private messages left on Message Only Extensions; however, we need the ability, like a slider within the Message Only Extension, to turn off private messages. As you can see in my screenshot attached, there are also other admins asking for this.
1 vote -
Auto-Buzz
Needs to buzz visitors into their building.Requesting an automated option where a designated RingCentral extension can:
Auto-answer incoming calls from the gate/door system.
Automatically send a DTMF tone (e.g., press "9") to release the door lock without manual intervention.
Having an option to enable an "auto-answer and press DTMF key" routine for specific numbers or door systems would significantly streamline door access management for users handling high entry volumes.
1 vote -
Assigning permission to add numbers but not as Super Admin
Ability to assign permission for a user to add number but not make any additional purchasing permissions in the system like Super Admin
1 vote -
AI Receptionist
Ability to have key press options and extension dialing within the AI Receptionist.
1 vote -
banner that will tell callers that calls cannot be connected due to technical issue
wants to have a banner that will say that the call cannot be connected due to technical error
1 vote -
Announcement recording that can forward to multiple numbers
Allowing to record a message or an announcement that can be forwarded to multiple numbers. Just to forward without devices.
1 vote -
Include Yealink WHB660 headset as part of RC recommended headset
Request to consider adding the Yealink WHB660 to RingCentral’s list of recommended and tested Yealink headsets. The customer experiences a consistent ~25-second delay when initiating calls via USB, while Bluetooth works normally. The headset firmware is up to date, indicating a potential USB integration or compatibility gap. Adding the WHB660 to the supported/tested list would help provide customers with broader device compatibility a
1 vote
.png){kind=link}
- Don't see your idea?