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  1. Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

    1 vote

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  2. When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.

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  5. It would be a very useful tool so we can always go back to the conversation and review what have been discussed.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. DND to block messaging notification while on a video meeting.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Transferring a call on the mobile app is a slow, multi-step process Seems like it could be streamlined.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.

    1 vote

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  9. The customer would like to add classical rock music for audio while connecting

    1 vote

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  10. When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Behavior: When the co-recipient receives a voicemail notification. "Click here: link to access voicemail in the admin portal is not available Desired behavior: Customer would like to have the option to customize notification by adding "click here" link for Co-recipients notification. Reason: Co-recipients are not a manager of the call queue but have access to the account which they need to see the voicemail through the service web.

    1 vote

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  12. International Toll Free Services number regulations for oubound calls or fowarding a call to another number. Currently, Mexico callers are not able to forward a call to another Mexico destination due to the regulation mandated in some carriers.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension

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  14. If we can add a feature where in once calls are coming in to a call queue, it will show on the members device/phone if it is a RingCentral number or not.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it apply to all is limiting them to do that.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. If possible to send Voicemail to all users as an email not as text message.

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. Any outlook plugin that will support team messages

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  18. I noticed that the app has a copy-and-paste feature for phone numbers. Could you add this feature to all menus that display numbers, including the outgoing call menu? Also, please keep us informed of any app updates.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  19. The option to download the message data export via admin portal.

    1 vote

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  20. Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer

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