13296 results found
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Add "Answered Calls Only" Filter to Call Logs
Currently, users cannot directly filter the Call Log to display only answered calls. To view this data, users must export the entire inbound call log to CSV/Excel and manually filter the "Result" column for "Call connected." Adding a direct filter within the UI will save time and improve reporting efficiency.
Key Requirements
New Filter Option: Add a Status / Call Result dropdown to the Call Log filter panel (e.g., All, Answered / Connected, Missed / Unanswered, Voicemail).UI Location: Next to the existing Date Range and Call Direction filters.
Export Consistency: When a user applies the "Answered" filter and clicks…
1 vote -
pinned SMS conversation
Ability to pinned any existing SMS conversation in RingCentral app aside from the adding it as favorites.
1 vote -
Session Border Controller feature in the admin portal
Session Border Controller feature in the admin portal.
Add a feature that provides access to session border control or a similar tool to see what is going on when a fax is failing to send or receive. If we could see logs on a test fax, then I believe we could see if there is an issue with our ATA codec settings or if the source is from the machines on them.
1 vote -
Sort the presence alpabethically
To have the capability to sort out the Presence alpabethically instread of manually dragging the presence key to sort the presence key in the admin portal
1 vote -
This call queue has reached the upper limit (50) of the number of managers
Currently, the max limit of call queue managers is 50.
We are requesting that it have an option to increase to 75-100 via SCP.There is no parameter in SCP to increase call queue managers.
1 vote -
Ability to manualy change CNAM on deskphones
Wanted to have the ability to change the CNAM on the desk phone, especially on Yealink
Devices, so that when making outgoing calls, it can show different site names.1 vote -
Remove the Incoming Call Default Setting
Provide administrators and extension users with the ability to clear or remove the system-enforced default settings for incoming call routing, allowing incoming call rules to be configured completely from scratch or set to a blank state.
Problem Statement
Unwanted Routing: The platform enforces pre-configured default rules for incoming calls (such as forced ring times, default greeting prompts, or automatic voicemail fallbacks) that do not fit every organization's workflow.
Manual Overrides Required: Users and admins must manually adjust multiple menus on every new extension or queue to bypass system defaults rather than starting from an unconfigured state.
Workflow Constraints: Strict default…
1 vote -
Set Limit or Control for International Calling
Currently, administrators face an "all-or-nothing" approach to managing international calling permissions. This creates financial vulnerability to accidental overages and unauthorized usage.
To mitigate financial risk and streamline administration, we request the ability to establish spending caps, monthly limits, and user-level policy controls for international dialing.1 vote -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
MMS Feature for RingCentral AU
MMS Feature for RingCentral AU
1 vote -
Customer-Managed Hardware Provisioning Templates & Custom Configuration Access
Enable enterprise administrators to directly view, edit, and push custom provisioning templates for desk phones and conference units (e.g., Poly CCX, Poly Trio, Yealink, AudioCodes) directly via the Admin Portal. Currently, custom configuration changes (such as overriding default admin/user credentials or setting local TLS/HTTP security parameters) require back-end deployment by RingCentral engineering. When devices reboot, local manual changes revert to platform defaults. While specific model requests exist (such as Self Service Custom Configs (Poly) and Deskphone Management for AudioCodes/Yealink), this idea requests a unified, vendor-agnostic platform capability. Providing self-service template management allows regulated financial institutions to close penetration testing and…
1 vote -
Hot Desk Deskphone Pairing
Deskphone pairing in the RC app should work consistently for hot desk phones. Different users log in to different hot desk phones each day and are not always able to pair the deskphone to their app in the Deskphone Pairing setting. These users do not have specific deskphones assigned to them.
1 vote -
SMS to be sent via email consisting the whole SMS message
The customer would like to have the entire body/content of SMS messages sent automatically forwarded to her via email.
Currently, the customer is aware that SMS activity can be monitored through the SMS Logs and Analytics within the RingCentral Admin Portal. We have educated the customer on these available options for tracking SMS activity.
However, the customer's specific requirement is to receive the complete SMS message body/content via email, rather than having to access the SMS Logs or Analytics to review the message details.
Requested Enhancement:
Add an option to configure email notifications for SMS messages that includes:The complete…
1 vote -
Ability to Restore Deleted User Groups
Add the ability to restore deleted User Groups in the RingCentral Admin Portal through an Undo or Trash/Recycle Bin option, rather than requiring administrators to recreate the group and manually reassign members and settings.
1 vote -
Call rollover to short wait time
I have Ring now and have ext 102 as our main number when someone calls in. But when that person can't answer it rolls to ext 108. I have the number of rings set to 3 rings before it rolls to 108. I'm being told by tech support that I have to have it set to at least 4 rings before it rolls because your system thinks it's too short of a time period having it on 3 rings before it rolls. So now I have to have it ring 4 times on 102 and then 4 times on 108…
1 vote -
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
1 vote -
Send a text message to phone calls that do not leave a voicemail as a form to follow up on the miss call.
When you receive a phone call from a stranger and they DO NOT leave a Voicemail, it would be nice to have an automated system in place to text that number with a message like.
Hi, this is XXXXX with XXXXXXXX. I noticed I missed your call. If I can help, please reply to this text, give me a call back, or schedule a convenient time to meet through my website: www.XXXXXXXXXX.com. I look forward to speaking with you!
Essentially creating a rule for missed calls using text.
1 vote -
use company greeting on in all site and not just the main site
use company greeting on in all site and not just the main site
1 vote -
Call hunting
But the customer said that's not what they want. What they want is for calls to the main company number to ring ext 103 six times, then go to voicemail. The only time they want ext 102 to ring is if ext 103 is already on an active call. They don't want ext 103 to be skipped just because it was recently in use or just hung up — only when it's actually busy. And if ext 103 simply doesn't answer, it should go straight to voicemail, not ring ext 102.
1 vote -
Immediate Busy Signal in a Call Queue
We would like to request a call queue feature that automatically plays a busy signal to any subsequent incoming caller once the first caller has been answered and the line is in use. These additional calls should immediately bypass voicemail, call queueing, and forwarding options, ensuring callers clearly understand that the line is currently busy.
1 vote
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