13296 results found
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Enable call recording for the whole company not just per sites
Enable call recording for the whole company not just per sites
1 vote -
Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote -
In workflows, add an action to send callers straight to voicemail based on criteria.
I'd like to screen calls based on if they have a contact record, and if so, certain criteria on that contact. If the caller doesn't meet that criteria, send them straight to voicemail.
1 vote -
Default Holiday Schedule for Sites and Call Queues
Create a default holiday schedule for Sites and Call Queues for most major holidays in the USA.
Shouldnt be a reason why we have to create a custom call handling schedule each year for something minor like Holidays.
1 vote -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
Message Data Export on ringcentral free account
Allow Super Admins on free accounts to export message data, eliminating the implicit requirement for a paid plan.
Current RingCentral documentation states that exporting message data requires Super Admin privileges. However, it does not explicitly state that this functionality is restricted to paid accounts.
Admin and compliance visibility should not be gated strictly by account tier when administrative rights are already present. Providing basic data export options to Super Admins on free accounts—even with standard rate limits or basic formatting—would greatly improve transparency and administrative control.
1 vote -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote -
bulk download of voicemail greetings
Please add a bulk download feature in the Admin Portal that allows system administrators to export custom voicemail greetings for multiple users or extensions as a single .zip archive.
1 vote -
Business analytics for SMS
Ability to generate SMS reports through Business analytics portal. Currently, it's only limited to call reports.
1 vote -
Please streamline BYOC users creation process
Currently, administrators must utilize a counterintuitive workaround of temporarily assigning an unassigned BYOC number to the Auto-Receptionist before it becomes visible and selectable during the new user creation process. We are requesting the ability to either create BYOC users without forcing immediate number assignment, or BYOC Gateway numbers that are not assigned to be available for selection rather than being assigned to the Auto-Receptionist first.
1 vote -
Option for callers in the call queue to leave a voicemail for the queue member
Option for callers in the call queue to leave a voicemail for the queue member.
If QueueMember does not answer or is on another call, we would like the caller to have the option of leaving a voicemail message OR pressing a button to reach her assistant at a specific user extension. If that user extension is away from her desk, we would like the caller to have the option of leaving a message or being rerouted to QueueMember’s voicemail.1 vote -
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
1 vote -
Disable ring tone but allow vibration on mobile app
We have several employees that just want to disable the ring tone on the app but still allow it to vibrate and get notifications on their cell phones via the app.
Please look into adding this feature.
1 vote -
Internal Call Recording Announcement
Implement an option when calling internally that you can disable this call is being recorded announcement.
1 vote -
Background
Please look into being able to mass change backgrounds options within the provisioning and admin panel.
Having to go to each phone to add a custom background is painful.
Other VOIP companies have this option already especially for custom Provisioning, dont know why this hasnt been brought to Ring Central since others have been asking for years.
1 vote -
Mobile numbers can be used as caller id in AU
The customer wants to have the ability to use the mobile numbers as caller id even if it's not assigned as auto receptionist or company main number
1 vote -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote
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