13296 results found
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Do not require Direct In dial for users
Allow users/extensions to be created without assigning a Direct Inward Dial (DID) number
We have hundreds of users who do not require an individual DID/public phone number. Currently, assigning a DID to these users is mandatory, even though their role does not require callers to reach them directly.
We would like the ability to create and licence a user/extension without allocating a DID, while still allowing the user to make and receive calls through shared numbers, such as a Main Company Number or Call Queue.
Use case:
At many of our sites, all inbound external calls are directed to the…1 vote -
Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)
Request Overview
Title: Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)Category: RingCentral Rooms / Hardware & Appliance Integration
Priority: High / Roadblock (Hardware Inoperable in Appliance Mode)
Feature Description & Justification
Problem Statement:HP Poly released VideoOS 5.0.1 as an irreversible base platform upgrade (migrating underlying architecture from Android 10 to Android 13). On VideoOS 5.x, RingCentral Rooms was removed from the native Provider selection menu, leaving affected devices unable to run RingCentral Rooms in appliance mode. Because HP Poly blocks firmware rollbacks to VideoOS 4.x, customers who updated their hardware have no…
1 vote -
Custom Outbound Caller ID Location Display
Give account administrators the flexibility to customize the City and State displayed during outbound calls—at either the account level or per individual extension.
Key Benefits:
Higher Answer Rates: Outbound calls show a familiar local city/state, improving trust and pickup rates for sales and support teams.
Multi-Location Flexibility: Remote or distributed employees using extensions tied to a main corporate line can display their local geographic area.
Better Brand Representation: Businesses operating virtually can align their Caller ID location with the target markets they serve.
1 vote -
1 vote
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restrict users from deleting call recordings without them knowing
Implement Native Immutable Call Recording Storage & Hidden Deletion Restriction
For legal and compliance purposes, customers require the ability to prevent end-users from deleting call recordings. Current methods, such as custom roles, make the deletion restriction visible to users. RingCentral Archiver provides external storage but doesn't offer an immutable vault within the RingCentral platform itself, and has sync delays during which recordings could still be deleted.
We request a feature that provides:
Native Immutable Storage: A secure, unpurgeable storage location for call recordings within the RingCentral platform that users cannot access or modify.
Hidden Deletion Restriction: An administrative setting to…
1 vote -
RingCentral App Recorded calls
All RingCentral App endpoints : desktop | web | mobile access of the Super Admin should show all Recorded Calls of all User extensions. Or, RingCentral Super Admin should have option in the RingCentral Admin Portal on whose recorded calls should sync in the RingCentral App.
1 vote -
SMS Booster: The delete button should be removed or disabled within the app interface.
SMS Booster: The delete button should be removed or disabled within the app interface.
1 vote -
To have the ability to import custom greetings/announcements (call queue welcome greeting and waiting music/on hold) from 3rd party app
To provide the ability to import custom greetings, announcements, and hold music from third-party applications directly into the RingCentral configuration.
The proposed functionality would allow administrators to use an API or similar integration to automatically upload and configure audio files for Call Queue Greetings and Hold Music, eliminating the need to manually upload and configure these files within the RingCentral Admin Portal.
This capability would be particularly useful for organizations that manage customized audio content through third-party applications and need an automated way to keep their RingCentral Call Queue greetings, announcements, and waiting/hold music up to date.
1 vote -
Allow ACE fields to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limi
Allow ACE fields (Summary, Transcript, Next Steps, Call Notes, etc.) to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limitations.
Additionally, provide an option to update/merge the existing RingCentral call log rather than creating a separate ACE task for the same call.
This would reduce duplicate records, eliminate the need for custom Salesforce Flows, and improve reporting and data management.1 vote -
An easier way to automatically download HAR logs.
You constantly ask for HAR and Console Logs in troubleshooting steps, but it is difficult to get non-technical users to do this. Create an easier way via the Ring Central App to allow non-techincal users to click a simple button to create a set of HAR and Console Logs.
1 vote -
Bulk Application of User Settings Templates Using a File
Product:
RingCentral / RingEX – User SettingsRequest:
Add the ability to apply a User Settings template to multiple users in bulk using a file upload.Current Behavior:
Administrators currently need to apply a User Settings template individually to each user. This can be time-consuming when configuring a large number of users.Requested Enhancement:
Provide an option to upload a file containing a list of users and apply the selected User Settings template to all users included in the file.Suggested Workflow:
Navigate to Templates > User Settings.
Select an existing User Settings template.
Select a file containing the users…1 vote -
Add a special flair to inbound numbers that you personally outbound called in the last 7 days
Just to help people figure out if someone is returning a call since multiple people in the office juggle inbound calls. Have a special flair if a certain number that someone called is calling back in, have their Ringcentral popup show a special icon, showing that this is a call-back and not a call-in
1 vote -
Appointment Cancellation Workflow for AI Receptionist
Feature Request: Appointment Cancellation Workflow for AI Receptionist
Product: AI Receptionist
Feature Area: Appointment Booking / Cancellation ManagementRequest:
Enhance AI Receptionist to support a complete Appointment Cancellation Request workflow that allows customers to request cancellation even when they do not provide a phone number, while keeping the original appointment unchanged until the cancellation is reviewed and confirmed by the clinic.Requested Workflow
When a customer asks to cancel an appointment, AI Receptionist should:
State the cancellation policy
Inform the customer that at least 24 hours' notice is required to cancel or reschedule an appointment.Collect appointment information
Ask for:…
1 vote -
including contact information in text messages
Please add the ability to "pin" contact information at the bottom of text messages. This is critical when sending text messages outside office perimeters to ensure a solid company look and feel. Receivers will know this not a random text message.
1 vote -
Automatic Call Recording Delay
Our users and clients get annoyed by the call recording message that plays over top of their voices when the call is connected.
My idea would be to not connect the call until after the message has played.
The process - I call out or someone calls in and before the call is connected the ACR message plays and the call is connected.
1 vote -
Option to increase the ringing time before the call can be answered by the AI receptionist
Option to increase the ringing time before the call can be answered by the AI receptionist
1 vote -
Require companies to have residency in order to purchase prestigious area codes in major cities.
We constantly run into issues where companies located in NYC have no new numbers available to them. This is because voip carriers are allowing companies from outside NYC to purchase all of these numbers. Area codes in prestigious locations like a major city should be reserved for companies based out of these locations. It is becoming more and more of a problem and needs to be regulated not only by Ring Central but the FCC should also be involved.
1 vote -
Port in mobile numbers from UK's EE carrier
Customer would like to port in mobile numbers from UK's EE mobile carrier
1 vote -
Add option in the admin portal to directly assign presence to the phone expansion module Mitel 6930 expansion module M695
Adding the presence in the admin portal for the phone requires you to add the presence line by line that option is too time consuming it will be better if there is an option for you to drag and drop the extension in the list and populate the presence in the phone and expansion module
1 vote -
not available in dropdown menu in ACE
All fields map to separate field, but Summary, Transcript, Next steps and call notes
1 vote
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