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11233 results found

  1. free phone upgrade for out of warranty phones

    So far ring central cannot upgrade phone for out of warranty device even the equipment is purchase from them. I (the customer )will appreciate if this is an option without extra cost. case id 21865730

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. have a voicemail icon on the left side of the apps

    PLEASE add a separate icon for voicemail on the left where you can customize tabs. The one for Phone the alert number includes missed calls and voicemails. There really really needs to be one just for voicemails.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Display Device Name on Switch Port Name in RingCentral

    The current configuration in RingCentral allows for device names to be modified within the admin portal. However, there is a missing feature where these device names are not reflected on the switch port name, making it challenging for network administrators to identify devices connected to specific switch ports. Introducing the ability to display device names on switch port names in RingCentral would greatly enhance network management and improve overall visibility.

    1 vote
    1 comment  ·  Hardware  ·  Admin →
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  4. Add user's local time (updated in real time) to the RC app status

    When corresponding with people from different countries, I have to constantly check the local time of the person I am writing to (so as not to disturb the person during non-working hours). I propose to make it possible to put your local time in the status, which would be updated in real time. An approximate implementation in the screenshot below.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  5. Customizing Reply with voice message default template

    A request has been made to have the option to customize and reorder default templates for Reply with voice message feature on the RingCentral application because the current customize message option can only be utilize in 54 seconds.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Automatic SMS Response for First Time Correspondences

    The customer wants an automatic response for people who sends them an SMS the first time.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Monitoring a call while making a call simultaneously

    Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?

    1 vote
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Remove the dial pad in RC desktop app and expand the call logs in the right

    My screen keeps showing the dialpad along with the phone history. I only want to see the phone history.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. ios could send call responses when unavailable

    ios could send call responses when unavailable.

    EX.
    "Can I call you later?", "Sorry, I can't talk right now.", etc. )

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. AI to Answer phone calls and auto case/ticket documentation

    I want the ability to be able to have an AI on RingCentral or an integration, where it's able to answer phone calls and document/summarize the call on the documentation part.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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  11. Add a 4th line for conference call on the Cisco IP 303 desk phone

    Add a 4th line for conference call on the Cisco IP 303 desk phone

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. caller id name to reflect on all mobile phone numbers canada

    Live transcription in Webinar

    it will be better if we will have a live transcription for Webinar because some clients demand this feature

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. Messaging View

    Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. send Unanswered call queue calls to the members voicemail sequentially

    ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.

    1 vote
    0 comments  ·  Call Queues  ·  Admin →
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  15. Custom roles and permissions Disabling the Video Service from switching to RingCentral Video

    As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  16. RingCentral video recording auto download

    for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost

    1 vote
    0 comments  ·  Application  ·  Admin →
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  17. URL Blocked by ISP

    it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved

    1 vote
    0 comments  ·  Application  ·  Admin →
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  18. RC App should mirror parent computer's format for time, 12/24 hours.

    The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  19. enable HD voice option for RingCentral Apps

    Having the option to enable the "enable HD voice" option for the RingCentral Apps under the Phones and devices in Admin Portal

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Option to allow call through

    Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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