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  1. For Cover Sheet Templates, users should have some way to populate the TO fields.

    From other users Idea's out there it sounds like the TO fields should be pulling from contacts (I read people wanting the option to do something other than use contacts, but for me the contacts doesn't even work). Support told me today that is not an option. I've tried populating our contacts and the cover page doesn't pull the info so this is just a big missing piece to me (we can use our own word documents, but think this is a basic function most faxing…

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. MITEL PHONES should also have the capability to switch Internet provider when primary is down

    1 vote

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  3. To have the capability to access the performance report for a selected user only if the role is super admin.

    1 vote

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  4. Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.

    1 vote

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  5. Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.

    We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Is there a way in settings to have Ring Central make calls with a reminder message?

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  7. Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.

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  8. Currently, the messaging app archives messages. This causes the loss of vital information within our practice, as we cannot access any messages past a very short length of time. Can you prevent messages from archiving?

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. would like to add caller id name on primary number

    1 vote

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  10. Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. the ability to have different hold music on the desk phones provisioned lines

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  16. heather is using polycomm deskphone and heather wants if there is an incoming call the caller will know that she is on another call

    1 vote

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  17. Wanted to be able to create a custom rule or a fax recipient option based on their phone number. If someone sends a fax number from this number then it should go to this email 1, if another fax number sends from another number then fax message will go to this email 2. It will be depending on the sender's number that they will receive the incoming faxes.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. BT Cisco, Polycom, Yealink and other BT Desk phones should have an option to lock the basic settings such as Brightness, Ringtones, Network Type for all BT Desk phones.

    1 vote

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  19. When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. The client is requesting to have an option to remove the geographical address on numbers.

    1 vote

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