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  1. When looking up in the corporate directory, it is very outdated. For instance, to look up a contact on my cell phone, all I need to do is key in the letter once and one of the letters be selected. For example on my cellphone to search for: Dennis I would type 336647But on RingCentral directory I need to type:3 wait (for D)3 twice (for E)6 twice (for N)6 twice (for N)4 three times (for I)7 four times (for S)So instead of typing 6 numbers, I press buttons 14 times.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. The customer would like to track down the records of when the numbers got blocked and unblocked.

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  3. We currently use the "Post message via email" feature in Conversations/Teams to receive notifications triggered by particular scripts. Works great! It would be nice if we could also make these messages go to particular tasks for better organization. Right now it's conversationid@accountid.mvp.ringcentral.com and it would be nice to also have conversationid+taskid@account_id.mvp.ringcentral.com, for example.

    1 vote

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  4. keep default fax cover for RC desktop app even after logging out

    1 vote

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  5. We would like to have a feature to assign * key to the operator extension

    1 vote

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  6. It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.

    1 vote

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  7. Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.

    1 vote

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  8. When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.

    1 vote

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  9. RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile customers may have to break these messages up when sending them to RingCentral.

    1 vote

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  10. We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find it useful to have a system-wide contact list of vendors as opposed needing to import or create contacts individually for each user.

    1 vote

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  11. Customer should be able to manage the call handling when logged in using the admin on the app, to be able to modify the Ring Groups and Ring settings as well.

    1 vote

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  12. Submitting this feature to have an option for a script to install an update for RingCentral desktop app

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  13. I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.

    1 vote

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  14. The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.

    1 vote

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  15. We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.

    1 vote

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  16. Ability to make the custom role the default role when creating a new user

    1 vote

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  17. Some users may be under the understanding that it was more for bugs, not to open support cases with Customer Care.

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  18. Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default

    1 vote

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  19. Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.

    1 vote

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  20. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.

    1 vote

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