13296 results found
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RingCentral Admin Portal toggle or administrative setting to disable system diagnostic pop-ups
As an administrator, I'd like the option to disable the system diagnostic pop-ups in the RingEX - we have MDM and Manufacturer software that monitor system usage and these redundant alerts create unwanted and unnecessary noise for our agents. Thanks!
1 vote -
Expanded Business Analytics Access for Call Queue Managers
Feature Request Description
We would like to request an enhancement to Business Analytics that allows administrators to grant managers access to analytics reports for users outside of their assigned call queue, without requiring them to have the Super Admin role.
Currently, only Super Admins have full visibility and access to Business Analytics reports across all users. Managers assigned to specific call queues appear to have their visibility limited to the users within their assigned queue.
Business Need
Organizations often assign managers to specific call queues while still requiring them to monitor and analyze performance across multiple teams, queues, or users.…
1 vote -
AI is Taking Note Prompt for other party
AI Announcement should also be heard by other party so they are aware that conversation is noted.
1 vote -
Ability to Amend an Active Substitute Caller ID
Create a feature that will allow editing or amending an active Substitute Caller ID. If direct in-place amending or editing of an active Substitute Caller ID were possible, it would provide several administrative and operational benefits for RingCentral accounts:
Elimination of Verification Friction & Downtime: Admins wouldn't need to re-verify or re-submit full documentation (bills, proof of ownership, signed authorization forms) every time a simple digit error or minor update occurs.
Faster Turnaround: Instead of waiting 2 days to 4 weeks for manual carrier/RingCentral review, updates could ideally process much faster.
Simplified Extension Assignment: Updating a substitute number at the…
1 vote -
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app.
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app, even when the app is not in active use.
1 vote -
Add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
Similar to the desktop version, is there a way to add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
1 vote -
Paging extension selection on presence button
I have been told by support there is no work around for adding the extension number automatically dialed along with the *84 page feature code. I figured out if you use *84,3# the page extension will be added without needing to dial it. You may need two commas...
1 vote -
Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
1 vote -
LINK COUNTER FOR SMS
Customer would like to have the ability to check how many people access or clicked the link within the day, link they are sending is about customer experience or feedback
1 vote -
Auto-sync Admin Portal changes to App and Deskphone
Customer wishes to auto-sync changes in the admin portal to the ringcentral app and deskphone without having to sign-in/sign-out of the app and restart deskphone
1 vote -
Paging Group notification
Customer don't want to receive a miss call when he's doing a page call, Right now when he do a page call and his device is added on the devices that will receive the page call he is getting a miss call notification, If customer will remove his device on the list of device that will receive a page call if they have 25 devices they need to create 25 page group in total and each user ned to know what is the assign page group on where their extension is not included to avoid getting a miss call notification…
1 vote -
Add Fanvil as a supported intercom device
Add Fanvil as a supported intercom device
1 vote -
Group/ Tag contacts by type/ category on mobile device not just in the admin settings
Group/ tag contacts. How can we run a legitimate business with one single contacts group? Contacts need to be able to be grouped or tagged on the phone device not just in the back end settings. If i have a bunch of contacts i would like to categorize them as "clients" "attorneys" "contractors" "vendors"
1 vote -
tag
Tag SMS messages & Archive SMS messages PLEASE. I need to tag or group my SMS messages "new lead" "closed lead" "General Contractors" "painters" "framers" ALSO need to be able to archive messages that are old, We can not delete messages. They need to be archived but there is no option do disappear them
1 vote -
Multi-Extension Filtering for Call Logs and IVR External Routing Reports
Ability to Filter Call Logs by Multiple Extensions and Generate IVR External Routing Reports
Description:
Currently, the Admin Portal only allows administrators to select one IVR, Call Queue, User, Group, or AI Receptionist at a time when filtering call logs.We would like to request an enhancement that allows administrators to select multiple extensions/entities simultaneously when reviewing call logs.
Requested Enhancement:
Allow users to select multiple:
IVRs
Call Queues
User extensions
Groups
AI Receptionist extensions
Allow multiple selections within the same call-log report instead of requiring administrators to run separate reports for each extension.
Support reporting periods of at least…1 vote -
AIR to Prioritize a Skill(s) like FAQs
When in chat or call, the AI Receptionist can prioritize answering from set Skills(s). For example, FAQs with near to verbatim answers as set.
1 vote -
Presence Sync - Out Of Office
When you mark yourself as OUT OF OFFICE in Teams, that should have the same effect as APPEAR OFFLINE or DO NOT DISTURB.
If my users are on vacation and marked Out Of Office but I open up my Teams app, it now marks me as "Available, Out Of Office" with a hollow green checkmark. Any of those users who are part of a call queue will begin receiving calls because of the "Available" status. Out Of Office should override that and prevent call queue calls from reaching them. Currently they have to remember to switch to Appear Offline or…1 vote -
Display the dates of text communication
All text messages should display the dates of communication sent and received instead of just "Today" or "Yesterday" as it does now.
1 vote -
Multi-Level IVR Keypress Reporting
The customer is requesting a dedicated report in RingEX Analytics that tracks IVR keypress metrics. They need the ability to see exactly which keys/options were selected in a multi-level IVR and the total count of those selections. The report must support custom date ranges and provide historical data retention going back at least six months.
1 vote -
Ability to Bulk Update the Audio Settings of all Users
We would like to have the ability to be able to bulk update the audio settings of all users in the company.
1 vote
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