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10653 results found

  1. Customer want to add a spam filter

    1 vote
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  2. Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.

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  3. Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application

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  4. Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.

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  5. Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.

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  6. When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."

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  7. user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics

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  8. Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end

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  9. This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…

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  10. Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(

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  11. For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.

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  12. Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.

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  13. Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.

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  14. I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..

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  15. Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.

    1 vote
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  16. Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

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  17. Useful to all in Canada and US that are tired of dealing with offshore idiots

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  18. Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security

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  19. We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

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  20. Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.

    1 vote
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