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11248 results found

  1. Abandonment Threshold

    I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.

    1 vote
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  2. Keep Site Filter When Editing User Phones

    Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.

    1 vote
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  3. Dial Box Location

    Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial.Could you please put a copy of the dial text box at the very top left of the user interface, just below the company name heading? This will allow quick copy/paste and dialing on Return key being pressed.

    1 vote
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  4. Dial Action Table

    Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…

    1 vote
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  5. To be able to fax to a group of contacts instead of adding each contact individually

    It will save time when faxing a promo or flyer to many contacts.

    1 vote
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  6. want to edit my fax tone

    i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.

    1 vote
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  7. Integrate business impacting alarms in RC portal for proactive action

    Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage.From customer stand point, alarm integration would also help to segregate the issue on timely manner.

    1 vote
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  8. Add the option to disable messages for Call Queues to route to another Group like you can for a User.

    In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more options in call routing such as if the call is not answered in the initial Call Queue, the call can be routed to another Call Queue with an expanded list of Members.

    1 vote
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  9. Visual cues for audio activity within phone calls

    RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…

    1 vote
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  10. Would you be able to add two notification features?

    Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…

    1 vote
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  11. The Ability to Choose to Leave a Message or be Forwarded to a Backup Person

    I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).

    1 vote
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  12. RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback

    In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…

    1 vote
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  13. Allow receipt of RingCentral call while on Android call without ending Android call.

    Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.

    1 vote
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  14. Call Queue Settings

    Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.

    1 vote
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  15. Bring back gallery view for Files in RC Desktop App

    The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.

    1 vote
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  16. Call popup suggestion in Glip

    When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too

    1 vote
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  17. increase limit for messages to delete

    one of my customers state they used to be able to delete all messages from their inbox when logged in SW. Seems like at some point in the last year, the limit was changed to 50. Need that limit removed. See attached video of issue. you can "restore" more than 50, just when it comes to deletion, it limits it to 50.

    1 vote
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  18. Feature request to have payment system for RingCentral.

    Feature request to have payment system for RingCentral.

    1 vote
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  19. Call queue to VM flexibility

    I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…

    1 vote
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  20. Ring Central client for XBox One

    Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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