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11248 results found

  1. Add Thailand for Global Office Supported countries

    Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  2. Fax contingent recipient

    If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
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  3. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
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  4. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
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  5. Mobile Directory Filter

    On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote
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  6. Allow for both selected and fillable fields for status to be visable in the Bridge OC

    Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.

    1 vote
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  7. Add 2 minutes option to after queue call work time.

    Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you

    1 vote
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  8. Add Custom Roles to Standard Subscription Tier

    Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.

    1 vote
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  9. Dial by last name- 2 letters

    We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

    1 vote
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  10. Save glip app fax contact using company name

    When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote
    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  11. Feature request:Presense for RingCentral Unified App

    to identify if user is available to take calls using the unified app

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  12. Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.

    Would like to add simultaneous order on overflow call queue.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

    We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?

    1 vote
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  14. Enable to push to answer calls on the unified app

    Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone

    1 vote
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  15. To have or allow a different VM mailbox on one extension with multiple numbers.

    To have or allow a different VM mailbox on one extension with multiple numbers.

    1 vote
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  16. Password History Restriction

    The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over. This is a fundamental password security control and I'm hoping will be added in a future release.

    1 vote
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  17. Ability to Delete Video Call Notifications on the RingCentral App

    We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.

    1 vote
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  18. Create a virtual room for podcast recordings

    As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  19. Silent air time after customer is told to hold the line

    If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Phasing phone application work around

    Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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