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  1. I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…

    1 vote
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  2. I was added to a large group text using my work phone number. I would like to be able to exit this group text.

    1 vote
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  3. Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.

    1 vote
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  4. . So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines

    1 vote
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  5. In order for the company to categorize both incoming and outgoing calls for better reporting

    1 vote
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  6. call queue showing complete report and status of the Users with Ignore call rpeort

    1 vote
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  7. It helps business owners in answering inquires and concerns via sms without human interaction.

    1 vote
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  8. Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.

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  9. My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every other program seems to function with these buttons on random headphones with out issue. Please fix this.

    1 vote
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  10. Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.

    1 vote
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  11. I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although the module can include many more lines, up to like 100 or something much more. It is connecting just find with my E550 but because it's not on Ring Central as an expansion module option, it's not allowing me to use the full potential of the expansion module. Basically, the system is thinking I don't have it…

    1 vote
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  12. In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?

    1 vote
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  13. needs a feature in online account will have a feature to show users that are on DND.

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  14. requesting to remove the beep sound every time we need to do intercom

    1 vote
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  15. Is it possible to designate a phone number in Ring Central that accepts text messages?

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.

    1 vote
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  17. I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to

    1 vote
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  18. There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.

    1 vote
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  19. We want a feature wherein users will not be able to transfer calls to call queue

    1 vote
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  20. I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.

    1 vote
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