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10303 results found

  1. Copy the chat history/files/images from the Duplicated Teams

    When the existing Team is duplicated, the current chat history, files and images should be duplicated as well to the duplicate/new team.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  2. Forward call to another extension when same number call 3 times

    Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  3. Desktop Pairing caller ID not using the queue Display settings selected.

    Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  4. Task Assignee look up

    Within our company we create a task to check off that we submit patient admissions within a timely matter. It would be useful to look up all unchecked tasks by assignee. So that way we dont have to scroll all the way up looking for any unchecked tasks. It would also be helpful if after checking off a task I am not redirected back to the bottom and have to start scrolling up all over again to find unchecked tasks assigned to me.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  5. Forward IVR to one of the company numbers.

    On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  6. Chat bubble

    Hi Please add a feature were in inside the service portal there is a chat bubble to chat with customer

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  7. Bulk option for changing call handling of sites.

    To have a bulk option for changing call handling in all sites all at once. If they want to change the zero dialing function for all of the 600 sites they have it will be less time consuming if they can do it all at once.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  8. Predictive dialer in MVP

    Availability of Predictive dialer in MVP accounts

    1 vote
    0 comments  ·  Application  ·  Admin →
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  9. General access for Super Admin

    The customer would like to have the access to change details such as profile picture on the RingCentral application of their user extension without logging out and in from his user extension. It will be more convenient if they will have an easy access for that kind of changes within user extension without knowing the password credentials of their user extension

    1 vote
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  10. Custom Rule for Call Parking

    Customer wants to have a Custom Rule for Call Parking that only available every Saturday.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  11. Setting for Internal Communication Only on Mobile App

    I currently receive calls from team members and from all incoming calls to the sales department to my desk phone. I also receive all chats from team members to my desktop RingCentral program. The problem I have is I do not want to receive all of those to my phone on the mobile app since I’m just sitting at my desk anyway. What I would like is to have the ability to set it so I only receive calls and texts from team members to my mobile app so I can get alerts when I'm away from my desk or…

    1 vote
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  12. Allow ECM (Error Correction Mode) On to work with RingCentral Fax service

    Customer is looking if enabling ECM (Error Correction Mode) to their fax machine support by RingCentral fax service.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  13. Role and Permissions Report

    It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  14. Google Workspace have the ability to do messaging and attach files on task creation.

    Attaching documents to created tasks or even messaging. It fails with an error that blocked by Google Workspace.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  15. Users doesn't show in RC App Company Contacts when it's not fully activated in Admin Portal

    Users should show in RC App Company Contacts even if it's not fully activated in the Admin Portal like the RC Phone desktop application (Softphone)

    1 vote
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  16. Modify DDS keys on polycom T53W

    We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  17. Allow an outbound call to the blocked phone numbers

    When a number is blocked, it should still allow users to make outbound call to that number.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  18. On the Message data export Ability to know to whom they send the message if the recipient didn't reply

    Apparently, you will only know the recipient on the MDE if the recipient replied to the message by checking the Glip ID but if the recipient didn't reply you will only see who sends the message <creator ID> but there is no information to whom he/she sends it.

    1 vote
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  19. Bring back the pause media when a call is started

    We had a feature (at least in the windows version) that paused all music and media if you answer a call. This is no longer an option and would be very useful to not have to manually pause my music when i call comes in so i can answer.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  20. Specific Email notification of Call Recording for Multiple Site

    Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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