12776 results found
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external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
Increase the limit on how many extensions a single user can be assigned to as a delegate which limit is currently set at 10.
Increase the limit on how many extensions a single user can be assigned to as a delegate, which is currently set at 10.
1 vote -
Delete just call logs instead of deleting the call recordings on the RingCentral App
Currently on the RC App, deleting the Call Log entry may delete the recording, and vice versa. Our customer would like to keep the call recording but would like to delete call history on the RC App.
1 vote -
Automatically change of Status
We would like to implement, that the status change is automaticcaly, if a person is 5 Mins away from the software/PC.
For now the Status is linked with our desk phones, but they are always availible thorough network and power.
And we dont have the possibility to connect to TEAMS.Thank you!!!
1 vote -
DND Notification on Toolbar
It would be super helpful if the Ring Central HUD icon on our toolbar adapted to display the Do Not Disturb icon, in place of the notification bubble. Our office like us to use the DND feature anytime we are away from our desk and this would be a quick reminder to turn it off when we return.
1 vote -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Change number type from company number to RingCX from the customer's end.
The customer would like to have the ability to change the number type from company number to RingCX from their end..
1 vote -
Auto Sign-Out for Call Queue Agents After Hours
Currently, agents must manually toggle themselves on and off to accept calls from a queue. This manual process is prone to human error, as staff frequently forget to toggle off at the end of their shift.
When an agent forgets to toggle off and is then absent the next day (e.g., sick leave, vacation), the system continues to route live calls to their empty station. This creates a "phantom call" that rings without an answer until it times out and overflows.
Proposed Solution:
Introduce a new administrative setting within the Call Queue configuration that allows for an automated daily reset…1 vote -
Call Queue Management
We would like to have a detailed report on how long a member of the call queue group went online, when did they log off, how long were they logged off, when did they come back or how long did they stay online in the group.
1 vote -
Call Queue management
We would like to have a more detailed information of how long a member of a call queue stays active, when did they log off, when did they come back or how long they stayed out of active status.
1 vote -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Remove role limitation if only selected extension(s) is having an issue
Ability to perform troubleshooting with a live agent without super admin's access as long as the user/caller can authenticate their own extension.
1 vote -
Ability for the customer to check logs on why the phone is getting no service
Ability for the customer to check logs on why the phone is getting no service in service web. It would be helpful for the customers IT team to troubleshoot if they have a visibility of the connection logs.
1 vote -
Allow customization of options when leaving a voicemail message
When someone leaves a message and presses # they are presented with options. I would like to customize those options, remove some completely, specifically the make private message option.
1 vote -
Blocked Caller ID
When a call comes in with no caller ID we want to be able to handle it by sending it to voicemail. Right now the only option is to simply play a recording saying unblock your caller ID. That can lead to missed revenue / client calls. Due to high spam calls that have no caller ID and tie up phones having calls filter to voicemail that are no caller ID allow real calls to leave messages and spam to just be deleted and not interrupt the business.
1 vote -
SMS bulk deletion for all conversation in one command
As per ringcentral , we cannot increase the limit for bulk deletion in RingCentral SMS beyond 50 messages at a time via a single command. I request to have it sweeped all at the same time.
1 vote -
Allow users to opt-out of overflow from certain call queues without affecting the availability on other queues
I have set up a call queue as an overflow from another call queue. Regardless if the user has temporarily made themselves unavailable on the overflow queue, they still receive calls from the primary call queue because the calls follow the availability of that queue instead of the overflow
1 vote -
Customize line key
want a change to the display layout on our Yealink desk phone. Specifically, I would like the following:
-The Station #1, Station #2, and Provider Office lines to be moved to the right-hand side of the phone screen.
- Incoming calls (callers) should appear on the left-hand side of the screen.
- Each incoming call should display in order and include the caller ID.
- For example:
1. The first incoming call should display as “Line 1 – [Caller ID]”,
2. The second as “Line 2 – [Caller ID]”, and so on.1 vote -
Option to remove the forwarded call setup from another carrier to RingCentral.
When an external number is dialed, calls are routing to us and yet the number is not showing in the account. We need a capability to see the routing and correct it.
1 vote
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