9429 results found
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Push To Talk Analytics
looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
1 vote -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
1 vote -
a custom role for message, video, text, and webinar
I think we need the capability to a customize a role for message, video, text, and webinar
1 vote -
TIME & DATE STAMP OF A CALL FEATURES
There needs to be a date & time stamp on the Ring Central Call Log IN THE PHONE TAB. . it shows how long the call was - but there is no date or time of the call listed on the call page .
1 vote -
Notification once the transcription ends
Requesting to have a notification
in Ring Sense once the meeting is done they will receive an email notification that the meeting has already been transcribed1 vote -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
1 vote -
Remove ability for users to block their caller ID and limit My Caller ID options
I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inac-curate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value,
Having the option to select a number that is not in your control like those assigned to main site or blocking your caller id…
1 vote -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Call flip to cell phone number
A feature in which a call can flip to a set cell number
1 vote -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
1 vote -
Change Incoming call screen display for iOS device
Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.
1 vote -
Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members
Expected Behavior:
- Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add membersCurrent Behavior:
- Only Admin of the RingCentral teams have option to add new members
- Guest are only able to view the Teams settings but no option to make changesSteps to replicate
1. Login to RingCentral app
2. Select a Team(Glip Group)
3. Select 3 vertical dots > View Profile
4. Team Admin SettingsRequest is to have option to allow guest members to be able to add new members and select…
1 vote -
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
1 vote -
Ring central doesn't have an option to forward all calls company wide
Ring central doesn't have an option to forward all calls company wide
1 vote -
feature for RC where they can unified the 2FA to a single phone number.
feature for RC where they can unified the 2FA to a single phone number.
1 vote -
Preview Fax Attachment before sending from the RC App
Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?
1 vote -
Toggle which SMS account I am viewing and sending messages from.
For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…
1 vote -
Ability to see the full list of names for React
We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
1 vote -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
1 vote -
Tune the AI model in RingSense
Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.
1 vote
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