13296 results found
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RingCentral App
Ability to have a designated tab on the RingCentral App for call queue group (including access to voicemail, SMS of queue in 1 tab). Specially for managers of a call queue group.
1 vote -
Ability to Transfer to an IVR extension
Internal users should be able to transfer a call to an IVR extension.
1 vote -
Call queue
" Filter calls from call queue that are routed to an answering service and not be tagged as missed calls"
1 vote -
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
We need the ability to fully disable RingCentral Messaging (Glip) and control app feature visibility at the tenant level.
Currently, there is no admin setting to disable or hide messaging, even with Super Admin access. The expected “Message Tab” control is not available.Tenant-level option to disable Glip/Messaging
Ability to hide Messaging from app UI (desktop, mobile, web)
Role-based control for feature visibility1 vote -
Hold Music
Allow live stream as the Hold music in Admin Portal
1 vote -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Resend Invite Option for Updated Users on Active Extensions
We would like to request a new feature that provides an option to send a new invitation whenever user details are modified on an active extension. Currently, if an admin updates a user's information (such as their email address) while an extension is active, there is no built-in way to easily send an invite to the new details without deleting and recreating the entire setup.
1 vote -
Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
To make RingCentral app compatible on TC phone devices
For the RingCentral app to be compatible and can be applied or installed on TC phone devices. That will be very helpful since TC phones are widely used in the US. Known for their premium metal build, groundbreaking audio engineering, and streamlined software.
1 vote -
Add Avaya PBX features like Coverage answer groups and Coverage Paths.
RingCentral should implement the feature on Avaya know as Coverage answer Paths and Coverage Answer groups. The current Ring groups do not meet the need and TOO much needs to be done with calls queues as a workaround
1 vote -
Call Queue Number as Outbound Caller ID for Overflow Members
Customer Request:
The customer would like the ability to use a Call Queue's phone number as the outbound caller ID, even when a user is receiving calls through an Overflow configuration and their direct Call Queue membership status is set to Off.Current Limitation:
At present, users who are part of an Overflow setup and have their Call Queue membership status set to Off are unable to present the Call Queue's phone number as their outbound caller ID.Requested Enhancement:
Allow users participating in a Call Queue Overflow configuration to select and use the associated Call Queue phone number as…1 vote -
Ability to view real-time call queue status without requiring the Live Reports add-on.
Customer is requesting the ability to monitor call queue status in real time (e.g., agents available, calls waiting, queue activity) without the need to purchase the Live Reports add-on, as they expect this functionality to be included in the standard service.
1 vote -
Fax Confirmation to Include Pages of what was sent
Please please please please please revise your fax confirmation system. Please include on the fax confirmation copies of the pages that were sent. See attached fax confirmation from Broadvoice.
1 vote -
ability to block numbers for specific company numbers
Need a feature that would allow us to block specific numbers for certain company numbers.
Callers that are blocked from a specific company number should still be able to reach other numbers.
1 vote -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Export Custom Rules Configurations
An option to export custom rules configurations. This would be helpful when there are hundreds to thousands of accounts that have custom rule configurations. An idea for an export file would be the user and extension the custom rule is active/inactive for, the name of the custom rule, what's included in the custom rule (Callers, Calling me at, Schedule) and the routing set up for that rule.
1 vote -
Option to have announcement in the Main Site
There should be an option to put an announcement in the Main Site instead of having it routed to the voicemail of the admins or on their call queue extensions
1 vote -
Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
1 vote -
Call recording controls:
The customer is requesting greater control over call recording settings, specifically the ability to manage and modify recording configurations from the admin portal, including options to determine when recordings should start and stop.
1 vote
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