11049 results found
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Ability to use distribution list to fax to multiple recipients.
CASE:User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to send the fax to a distribution list which contains these fax recipients to speed up their workflow.What has been done:I have created a distribution list and added it as an authorized mailbox under the user's fax settings. Within the distribution list I put in a contact with the format [fax number]@rcfax.com as a test to see if it would…
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RC Office Client will not install on Standard Users for Windows 11
I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…
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Block SPAM Faxes using OCR and User defined Phrases
It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone.Even better would be the capability to setup a list of named filters each with a list of phrases. For example, I would add a filter for 'Roofing' and it would include phrases: "Roofing", "Serving the Entire Tri-State Area", "To be removed from our distribution list"Matching of phrases should be selectable to be case-sensitive or not. If Filters are added,…
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Ability to Edit Case After Submission
It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which is frequently missed when requesting through a comment to either engage or ensure someone is cc'd.
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Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
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Review article with "White or Black" list terms
RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
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Requests for Report Subscription Features
I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the user name allows for a unique ID of the user that will easily tie in with the rest of our powerbi reports including metrics from other sources.Add a feature that allows for a subscription of the User info that can currently be manually downloaded so that a weekly subscription can be sent with the current…
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I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
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Let us mix licenses between users
Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.
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Admin Portal: Report on Poly VVX device DND Status
We have an unleievably high number of support requests that come in advising users are not recieving any inbound calls on their handsets. Upon further investigation and request for photographs we learn that they have turned on DND and forgotten to turn it back off.It would be ideal if the RC Admin Portal, Devices page also reported on the DND status of a device, making it easier to detect this issue.
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Paying the bill.
It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
1 vote -
Break down of call journey on call logs
requesting for a feature where in call log breakdowns will have the visibility to check the user specific status if a line is busy (rejected, on DND, on a call, device offline, etc.)
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Changing the app on my phone to silent mode should not change it everywhere
I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on my phone should not change the status on all the other devices connected to my account.
1 vote -
enable app to accept call forwading
Want ext to be able to forwarding using call handling to an app.
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Description Field In Templates
When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be resizedand the logical name for the template can mean different things to the user opposed to the creator.It would be really helpful if the Template had a description field for tracking who it should be applied too.
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Calls are being recorded message should come after personal greeting.
When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they hear calls are being recorded first, they hang up before hearing the company name.
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Be able to do Facetime on a call with an iphone or Android phone
Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.
1 vote -
audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Add announcement option on call queues
there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
1 vote -
API to allow flow of MS Teams messages and video meetings to and from RC app
Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
1 vote
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