11323 results found
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Analytics of Inbound calls on a Ring Group
In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
1 vote -
Shift right / left to View next or previous pictures in text messages
If you have many pictures in a text discussion you need to close and reopen each picture separately, would be much easier to just swipe to the left or right to see next or previous pictures.
1 vote -
Ability to search for whitelisted phone numbers
Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.
1 vote -
Caller details when forwarding to external number
When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming
1 vote -
Add a way to add an "office" phone ext located near a wireless connected PC
this would be useful when the modem is located on the far side of the house
1 vote -
Message sent to sender of a text message alerting them a RingCentral number does not accept Text Messages
We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive text messages at this time.a sender does not know if the text ever completed or did not complete.........in a business scenario this would be very helpful....
1 vote -
Please Add SMS feature to the European countries ( Holland first )
Please Add SMS feature to the European countries ( Holland first )
1 vote -
Super Admins should be able to delete anything at anytime
other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help "clean up" current teams, files, links, etc.
1 vote -
Allow users to make a call from a presence line
We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension to make a call. Caller ID shows the main user extension as the caller and that leads to confusion.
1 vote -
[External Forwarding] - Choose the caller ID
Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an external forwarding number, or even some sort of a "name" behind the number as well. Thanks for reading this suggestion.
1 vote -
Bulk download feature for history and invoices
Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.
1 vote -
Be able to change the hold volume
It's way too loud and can't be adjusted.
1 vote -
Have "search and filter option" under "Add user phones" in web interface
Being able to search for a device or filter to narrow down devices based on their specific requirements.When adding a device to a user in the web interface, there is no search and filter option
1 vote -
Prevent app from minimizing to system Tray
When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that connected can't hear me, it would piss me off. I've come to realize this is because the Application NEVER CLOSES when you press the close button. If I wanted to minimize it I would press the MINIMIZE button. This is a simple concept understood by every other application out…
1 vote -
Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Limit Destination for International dialing
Here is an example; user is assigned a +66 number but cannot make call to local +66 number, unless "international dialing" is allowed in that role assigned to the user. If user is assigned a full DL, and an international number is attached to their DL, the role should allow them to call another international number within the same region because it would be considered local (domestic call) to them. By design, this is not how the system is functioning currently. One of the issues this is causing, is now the end user can dial other international destinations whitelisted and…
1 vote -
block the user who is known to be using your platform in committing cybercrime..
You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction
1 vote -
User ID: 62930139031
I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341
1 vote -
Delete your account with Ringcentral, it's more worth investing into your current cellular plan.
The customer service quality is awful and a waste of the customer's time. I'm not sure if it's a lack of training, the representatives are not trained enough on how the platform works or have hard time understand language. It could be a language barrier. Either way, it makes the situation hard in attempt to solve the problem because being on the phone is hard enough. It sounds like they outsource their customer service to other countries without the proper training to provide them, Either way, it is frustrating attempting to get a hold of Ringcentral. The customer service is…
1 vote -
Option for advance or pre-pay
RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.
1 vote
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