12777 results found
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It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Brings Caller name along with Caller ID when call client
Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side
1 vote -
Enhanced Missed Call and Voicemail Logging Indicators
Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.Current Behavior
Missed calls in call logs do not differentiate between:Caller disconnecting before the call was answered
Callee not answering the call within the ring timeout
Voicemail entries do not specify:
If the call was routed to voicemail due to user not answering
If the call was sent directly to voicemail due to a…
1 vote -
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.
It would be nice to enable the same for calls transferred to my voicemail from other extensions.
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
1 vote -
stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote -
disable fax in all auto receptionist numbers.
We keep getting faxes to mostly our main number and I need them to stop. Our faxes are routed through our EMR and managed by our Medical Records department. It would be better if all of our Auto-Receptionist numbers just had faxing disabled and I can't find a way to do this.
1 vote -
In the fax function, there needs to be a "save as" button like there was in the old RC Phone app
In the RC fax portion of the app, there needs to be a "save as" button like there was in the old RC Phone app. As it stands now, I have to go through/click 5 or 6 steps just to name and save a fax to the downloads or desktop?
1 vote -
Reorder Attachments of Fax Feature
Please allow the users to be able to reorder the attachments placed on the Ring Central Desktop app. The RC Phone app had this feature; however, the RC Desktop app does not allow the convenience of reordering attachments.
1 vote -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
1 vote
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Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
1 vote -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote -
Message notifications sound for all new massages at all times
While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.
1 vote -
Enable Print to Fax for Mac on RingCentral Desktop app
We need to enable the print to fax feature on RingCentral App for Mac computer
1 vote -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
display number of calls waiting on telephone displays
Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.
1 vote -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote
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