13296 results found
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Geo Routing for Toll Free Number and local number
Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.
1 vote -
Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu
We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.
For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.
1 vote -
Ability to search text from the file attached to the sent fax
Need the ability to see the patient name from the file attached to the sent fax
1 vote -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
email subject
There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.
1 vote -
Transfer Confirmation for RingCentral App
Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.
1 vote -
When I'm trying to download multiple documents at once it downloads those documents in .json file. It doesn't fix after restarting and redow
When I'm trying to download multiple documents at once it downloads those documents in .json file, it doesn't fix after restarting and redownloading one by one. On the other hand, downloading one at a time takes a lot of time and the problem occurs in one at a time also
1 vote -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Filter Dates in Fax message in Glip
-customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip
1 vote -
Flagging a text message feed
Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.
1 vote -
RingCentral MVP SMS Campaign Audit Trail
I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.
1 vote -
1 vote
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Recipient Behavior in Bulk Faxes
We have a customer experiencing issues with sending bulk faxes to multiple recipients (different companies) using the platform's Admin Portal and the FaxOut feature. The issue is that when sending the fax, the recipient details are visible to other recipients, which is not the expected behavior. After conducting tests and confirming with higher management, we have determined this to be a system limitation. We are submitting this case to request a fix for the feature. Screenshots and the specific chat transcript have been documented under case number 27388936.
1 vote -
Stared / Star text messages should move to the Top
When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…
1 vote -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice
Summary:
Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.Detailed Description:
- The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.
- Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
- More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
-…1 vote
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