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11080 results found

  1. Ability to see who rejected the call in Analytic Reports

    Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.

    1 vote
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Ability to change Emergency Response location for RingCentral App

    We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Forward calls without manually entering any user extension to route the call

    Business Type: Hospital
    Situation: They can't tell the availability of the doctors -
    No specific dates
    Feature Needed:
    They would like to have a feature where they can simplify their call-routing
    No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
    a feature where they can forward calls without manually entering any user extension to route the call

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Create shortcut on home page to Ring Settings

    On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Add number for voicemail notification

    A feature for adding another number for receiving notifications

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. IVR menu to have a personalized connecting message in the middle

    IVR menu to have a personalized connecting message in the middle

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Leaving a Pre-Voice Message Before Transferring a VM to Another Extension

    Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. transfer calls automatically to the number of the calling party

    for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Ability of the the super admin to send a link to activate the user/extension

    The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to check user's RC app version ( users by version)

    We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Role for a user to only able to edit and upload greetings

    I need a user to only be able to edit a custom greeting for a message only extension

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. delete record for abandon calls

    cx is rquesting if we could removed the
    abandon call record during after hours

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Need to be able to paste a phone number, when starting a new text message conversation.

    It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact

    customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. To include Jabra Speak410 for recommended headset

    To include Jabra Speak410 for the recommended headset.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. add COMET to app gallery

    it would allow synergy with ringcentral and the COMET CRM

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Poly Rove 30

    The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Connect IVR to Calendar

    Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Masking Outbound Calls to International Numbers

    Masked the direct number on the outbound caller id when making outbound calls to international numbers.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section

    If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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