12794 results found
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sync contacts from RingCentral account to 3rd party email
it would be helpful if we can export or there's an option for us to sync our company contacts to our personal/3rd party email, like gmail, yahoo, etc.
1 vote -
Segregate the options in creating free account and Guest
separate invite link for free account and Guest
1 vote -
Capability to add the incoming caller's phone number to the contact while on an active phone call.
This is beneficial for the user because they don't need to wait to add the number in the contact after the call ended or add it manually in the contacts tab in the RC App.
1 vote -
Organize Modules From Left to Right, Not just Top to Bottom, Split View Screens
I am very frustrated trying to split the phone dial pad, call history list and the voicemail.. it shows the dialpad, the call history, and the voicemail list next to each other under the phone screen, with options to remove some, separate some, but not side by side. why would I want so many categories together on one visibiliy access point without the option to split or reconfigure? if I prefer the popout dial pad, why would i prefer 3 categories side by side to flip through, with a massive blank screen to the right of it? not that I…
1 vote -
Recover deleted site for multi site
I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch
1 vote -
Automate Softphone Upgrade/Install
We are looking for a way to upgrade the RingCentral softphone application on user machines without user intervention. We had a previous ticket opened but was told that there was no way to do this at that time. We are trying to see if this is now feasible.
1 vote -
IVR: Nester IVR
Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
8285371554911 vote -
Group Membership showing Call Handling
It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.
1 vote -
block and report does not appear to function
When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
1 vote -
Own Tab Settings for caller ID
There should be own tab for settings of caller ID on the RC desktop app instead of going to Phone settings to change the caller ID.
1 vote -
Users will have a restriction that they can only send faxes from the app but cannot change anything from there
It would be better if there will be a feature that would restrict some users to change anything from the app but they can only send faxes through it.
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Custom role with company call recording to allow this access to be limited to certain departments
For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?
1 vote -
Analytics remove length of all on the report
We need to able to customize the report to remove the KPI when downloaded on the performance report
1 vote -
On code and off code short cut
Wants to have an option not to go to the menu anymore and input the code only straight to the keypad right away to forward a specific call.
1 vote -
customer also want to check if we do have a feature where we can filter calls on deskphone or users
phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
1 vote -
A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.
When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.
1 vote -
RingCentral MVP Desktop/Web App Task to Have Start Date Like in MVP Mobile App
This is for tracking purposes.
1 vote -
Option to switch our method of concatenation supported
Option to switch our method of concatenation supported when using SMS/MMS feature.
1 vote
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