12794 results found
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Single-Level & Multi-Level IVR buttons
Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured buttons wanted to show up still from top-right corner of the Call Handling page.
1 vote -
Contacts to show including voicemail message only extensions instead of showing it under "Other"
Current Behavior:Login to https://app.ringcentral.com/
Once logged in, click on Contacts.
Company contacts will show only user extensions. The rest will show under "Other".1 vote -
Edit primary number for a user by the super admin remotely.
The super admin wants to have the capability of doing the changes for the primary number for his user on the application remotely.
1 vote -
Mitel original interface and option of forwarding
Would like to have the same interface before when the customer still in Mitel service.You just press the gear button, put the pin then select the extension it will go through.
1 vote -
Have a "Call Test Run" forwarding option on admin portal
Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings
1 vote -
Ability to monitor devices SN on the Admin Portal that are logged into RingCentral App/Softphone
This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.
1 vote -
Improve Message notification email format (SMS and Voicemail too)
I have configured RC to send new voicemail/SMS notifications to my email, which also texts my phone. My email apps and my phone text alert only show the first 100-200 characters without needing to click and scroll. If someone sends me a message like "No, 4:00" and I'm rushing to make a 3:30 meeting, it is unfortunate to have to tap / open / scroll to see that part. In all my programs, the message I receive looks something like:(New Text Message from (123) 456-7890 on 08/04/2023 6:15 PM) Text Message Dear my full business name, You have a new…
1 vote -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote -
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
1 vote -
Daily export of application users via CSV
Our Identity and Access Management policies requires a daily export of application users via CSV.
1 vote -
Notify admin or user when a phone number is changed/deleted from the account.
To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.
1 vote -
Changing and Lock Settings for All RC App Users
I need help with updating settings in app such as phone settings and notifications to make it the same for all users and the possibly lock out the setting change.The settings in the app I want to change are enabling the click to dial for all users which is under the phone settings and then under the notifications settings I want to set call-waiting audio alert to silent for all users.We should be able to centrally control these app settings for our users, but there doesn't appear to be a way like there is for settings templates and role permissions.
1 vote -
migrate or upload existing contact file of Mitel to RC
xfer service to ring central but unable to upload contacts from mitel database to RC , tried to upload contacts via UI of mitel to save contacts but not accepting file
1 vote -
Import contact option in RC mobile app.
i need import button in app to import all my phone contacts into RC app
1 vote -
add possibility to manage status of auto call recording during account creating or globaly
Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.
1 vote -
Direct transfer of contacts from Mobile to RingCentral App
I want to transfer some of my contacts on my mobile phone to RingCentral App Directly.
1 vote -
Feature request to have an option to be able to download the list of the block calls using the admin portal
It is useful if we need to manually check all blocked numbers and to have a hard copy of the List
1 vote -
Ability to add disconnecting tone on CISCO phone through RingCentral Configuration
Adding disconnecting tone on CISCO phone through RingCentral configuration so we know if call are disconnected. CISCO phone don't have it yet, hopefully RingCentral can add this feature so we have ways to tell if we lost the call already or not.
1 vote -
LOA should show that it will be processed via ring central once submitted
Customer requesting to update the details for port in under Signing the LOA As it they were given an options for eLOA or manually however it was not explained that RingCentral would complete and execute the LOA.
1 vote
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