Many small businesses with less of a corporate structure are run by family members and small teams who ALL need access to important incoming messages (voicemail, SMS) that come in from the main company number. When only one person is receiving these (as is the only option currently with RingCentral), there is a chance that some important messages will not be responded to promptly.For instance, in my case, there are only two of us in our company. And we both need to be able to see what's coming in on a daily basis. With RingCentral's current options, only one of us is able to get the voice messages and SMS coming in from the main company number.As a result, it wastes one person's time to have to go through the extra steps (forwarding the message, having to message the other that a particular message has come in, etc) to inform the other person of what's coming in.A Shared Main Company Number Inbox would alleviate this issue.If RingCentral could implement the feature (like Vonage does) of having a Shared Main Company Number Inbox (Vonage calls theirs "Business Inbox"), all could see the important general messages coming in to the company's main number and have a chance to respond promptly. All could also see that the incoming message has been responded to.RC could even make it to where only particular users could be assigned access by the account adminstrator to the Shared Main Company Number Inbox (if it would not be appropriate for everyone to see all incoming messages).As it stands now, it's not the most efficient use of our time for my colleague to be kept in the dark as to the messages coming in from our main company number.I would imagine many other small business would benefit from the option to have a Shared Main Company Number Inbox as well.

When making calls from our Ring Central system, we are able to have the caller ID show as one primary number for all of our users to prevent call backs to direct lines. This feature would be nice if it were available to SMS on the Ring Central Application. We would like to send messages from one number and not show our personal extensions in the text.

A feature I have received a few requests for, is the ability to have multiple users receive/respond to SMS messages sent to the company's main number. This feature is currently available in many of the leading competitive platforms. I propose a scenario where all assigned operators of the main line are able to access/see/reply to such messages. It would be an extremely valuable tool for all RC clients.

It's definitely a big needs for the 2FA.

Would be a great feature for helpdesk staff. Can be added to the call queue groups themselves to allow or not allow texting at that number with the ability to accept text, and then forward it everyone on the queue and any overflow queues as a one way text receipt for urgent system alerts, 2FA authentication, etc.

Can't believe this still hasn't been added to the system yet.

it is absolutely laughable we had to "vote" on this and it isn't available already. UGH.

When receiving text messages to a call queue extension, customer want all members in the call queue ext will be able to receive the SMS.

completely agree! why don't we have this already?

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

Zoom does this already, why can't RingCentral?

We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.

Please add this soon! I don't want to have to pay for more services from someone else when Ring already handles sms

Hey we really need and would appreciate the capability to make primary text messages go to multiple users. We do tech support and it's very difficult if an employee is out of the office for others to receive messages.

Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well. Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time. Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them. Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.

We have a small business with 2 users. Texts/messages are only viewable to the admin. A feature is needed to allow the business to have more than 1 user on the main line where our new business comes in. We are not able to function as only one person only receives these messages. Not having this feature makes the system unusable for us. Never would have signed up for RC had we known this was not possible.

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

Just how the call forwarding works, but with text messages. Where you can set it to forward messages for a specific timeframe.

Sending SMS from entire team to show the Main number instead of the individual numbers

To be able to have a group be able to receive text messages for a service text group