It's now Q4'2024. Has this feature implemented?

We also need a shared inbox where the employees can see and respond to texts.

Now that we are in Q4, is there any update to this?

We are in the Q4 is it still coming ?

We would like to be able to text from our main number otherwise it is difficult to monitors text messages when they are going back to individual users. Clients call the direct number back versus calling the main number which shortcuts the workflow.

Extremely important feature that needs to be added, any updates on timeline?

This is an important part of communicating with our clients and is critical to keeping communication via the main line and not veering off to different phone numbers which may at some point in the future be disconnected or changed. This also allows us to work with our clients as a team and reduce frustrations on their part responding to multiple different people, repeating what they have already said.

Update on timing since we are now in Q4 2024?

Any update on this, RC? It's Q4 and this is a critical feature that we're struggling without.

This is an important feature for us. Prior to porting our number to Ringcentral our last provider allowed us to choose which phone number we texted from, either our own or the company main line. We can call from the main line on RC but cannot text/receive texts. Rather, they are now going to a single inbox and we are forced to address them via email. Beetexting appears cost prohibitive for a basic feature.

Majority of our clients text our main office line. It would be so much easier for both us and the client if this feature was available!

Hi Jessica- Is there a more specific time frame this will be released ?

I feel that it is important for our patients to send and receive texts and calls from the main number. It creates confusion when you received from several random numbers.

THIS IS CRITICAL FOR OUR BUSINESS!!!

This is a critical feature that is missing. We need multiple users to be able to send and receive text messages from the main business line.

VERY IMPORTANT! Also, when we change the user assigned as the Operator, it breaks text threads, and the users are not able to see previous texts from whenever they were not assigned as Operator, which is very inconvenient.

This needs to be addressed ASAP, multiple SMS capabilities exist on other platforms natively.

Shared inboxes for SMS can be accessed through the Beetexting add-on, as this feature is not available natively in our apps. For more information or to request a demo, please reach out to your account manager or support team.

In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to have this capability. (This is what we are used to with our previous SMS provider).

Any update on this?

This is a must needed feature to ring central