Company main number SMS should be viewable and able to be sent by multiple users. Same goes for main company voicemail.

We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!

What's the issue:Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a tragedy. I have seen this option in competitors like dialpad. Current Workaround: To receive SMS the only thing I have found is to set the operator to call queue and set up a email notification. There is no way to reply to SMS using this method. Further, there are no SMS threads, so the continuum is broken. Agents don't know where the communication was left. What's the request: The feature request is to created a shared SMS mailbox which we can set authorized users. The authorized users can then send and receive SMS using company main or call queue numbers .

Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

Is there currently any way for multiple users to receive SMS messages?

When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number

Forwarding calls when someone is out of office is very helpful. Why can we not forward text messages? It seems like call forwarding is only half way helpful if we can't forward texts. Please make it happen.

Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile.Since our clients use text messages and employs multiple agents under their campaign, it is important for them that their customers reply back to only one number which is the number assigned to the call queue instead of various phone numbers used by the many agents when using the texting feature.

We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls someone's mobile phone. Those people may then associate our main telephone number with that particular employee, and will sometimes send a text message, thinking it's going directly to that person. I am our administrator, and currently all text messages that are sent to our main telephone number arrive in my list of text messages. I'd like to have the ability to "transfer" a message from my list of messages to someone else's (if I can determine who the person is actually trying to reach).It would also be nice to separate these messages from the ones that are really mine.

The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There is potential for missed messages if the operator is unavailable. In addition, if the team is able to manage such companywide messages, the responsible person could be tagged and could respond to messages faster.

We have a team and we all need to be able to access SMS messages sent to our main guest services number. Right now this feature is not available.

Auto forward incoming text message from one phone to another phone or group of phone number.

Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

Seems like maybe this request should be merged with the below ideas as well as potentailly more: https://ideas.ringcentral.com/ideas/ENTCOM-I-141https://ideas.ringcentral.com/ideas/CUSTCOM-I-359https://ideas.ringcentral.com/ideas/CUSTCOM-I-1896https://ideas.ringcentral.com/ideas/CUSTCOM-I-3099https://ideas.ringcentral.com/ideas/ENTCOM-I-99https://ideas.ringcentral.com/ideas/CUSTCOM-I-2188https://ideas.ringcentral.com/ideas/ENTCOM-I-122We currently pay almost as much as we pay for ringcentral for a separate group texting solution. Just due to how poorly Ringcentral handles sms groups/call queues.

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text will get sent to different extensions.

Will be able to set more operator extensions so that multiple extensions can receive SMS for main company number thru their RingCentral App.

SMS to go to both users on the account

Request: allow sms to be forwared to a different number

My name is Alex.
In last couple days I was trying to get SMS/MMS setting set up that way so when someone is sending a Text Message or MMS to the main phone number
it should be passed to multiple extensions and I called Ringcentral support agent and they told me that this kind of feature does not exist.
At start I could not believe it and I tried once again, so may be some other support agent can help me out with that, but still it's still not possible.

So what is my idea,

For an example I have 5 operator employees at this moment and they have sent a text message to the person from main company number,
so when that person will reply to it response goes to only one person that operates the main company number.
The issue is that if that person (that operates the extension that operates the main company number) stepped out of his desk the client's message will be ignored or
if that person decides to call to our main phone# that persons call will be ignored until that person (that operates the main company number) will come back to his desk,
while we have 4 more other operators availabe at this time.

It should be easy to do, so we need to have a possibility to add multiple extensions that will be operating main company number either this will be a Call or SMS/MMS,
I know that there is a possibility to add a call que and make couple extensions call, but it's still complicated and it does not effect SMS/MMS.By the way please try to make this asap, otherwise we will be forced to move to some other application.Bes RegardsAlex Kavalov