My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage & the recipient does not go unanswered.

So as I found out today we are stuck with our current SMS provider until we are given a solution. We receive lead texts on our main company number (assigned to a queue) which is currently routed to a third party SMS provider where we have users assigned on the app in order to respond via the same number. Had thought that Ringcentral could simply route SMS's to the users app where they could respond in the same manner - Nope. And judging by this thread we'll be needing to use a third party service for a long time to come. Currently utilizing sms for inbound leads is literally unusable. Did anyone consider consulting with a business that actually uses SMS on a daily basis to see what they need, or simply take a look at what competitors are doing in the SMS space? This is basic stuff at this point in time.

Is this feature ever coming?

If the user extension 1 is not available, they wanted to forward the SMS to another user extension for example extension 2. So that extension 2 will be the one who will reply to the sender of the SMS when extension 1 is not in the office. Just like able to forward calls and voicemails to another user.

unfortunately, we still can't add a company phone number for texting. This is really frustrating

Would also like to add that it would be incredibly helpful (and likely draw MORE people into the RingCentral App space) if the multi-user SMS threads had much of the functionality the native 'Message' tab has. I realize you can't integrate reminders, etc with SMS recipients. But the ability to do things like assign notes, tasks, meetings, etc to an SMS thread would be SO helpful. Right now it's so hard to track what SMS threads have been 'handled' - you try not to read one until you can handle it so you know 'unread' means to do. It seems like you could take a subset of the functionality that already exists for the Messages chats and allow them to be used in the SMS space. Again - understanding the SMS recipient isn't going to see all that - it would be local to the RC users - but being able to utilize the whole right panel Pinned/Files/Images/Task/Links/Notes would be incredible. Even better - why not make SMS threads an extension of messages - that way you can easily assign which RC users are allowed to read and respond to an SMS thread - along with all the RC Messages stuff. That would be the true integration.

This is something we need as well. As a workaround, we have shared one logon for our whole team to use. We all text so that multiple people can monitor and text to/from. Agents can do this from the phone on their app or computer if they are using a deskphone. We are transitioning to using softphones and until their is a solution, we will use the app on our cell phones or other devices to continue to all use the same number to text to/from.

Any news on adding this feature?

We are looking to implement this feature and it is hard to believe it has not been implemented with it being requested since 2020 (or before).

Yet another thing I didn't check for in the specs upon transferring our service over to RC. Please let us know where this falls on the roadmap? I am even more inclined now to switch back to our old service...

I want this: when somebody text for example "me" - all my colleagues to receive that SMS and to be able to answer back

I need to be able to view and reply to text messages sent to the main company number from within the mobile and Mac apps. Currently, only text messages sent to my personal number show up in the apps. And company text messages are only forwarded via email to me.

Many small businesses with less of a corporate structure are run by family members and small teams who ALL need access to important incoming messages (voicemail, SMS) that come in from the main company number. When only one person is receiving these (as is the only option currently with RingCentral), there is a chance that some important messages will not be responded to promptly.For instance, in my case, there are only two of us in our company. And we both need to be able to see what's coming in on a daily basis. With RingCentral's current options, only one of us is able to get the voice messages and SMS coming in from the main company number.As a result, it wastes one person's time to have to go through the extra steps (forwarding the message, having to message the other that a particular message has come in, etc) to inform the other person of what's coming in.A Shared Main Company Number Inbox would alleviate this issue.If RingCentral could implement the feature (like Vonage does) of having a Shared Main Company Number Inbox (Vonage calls theirs "Business Inbox"), all could see the important general messages coming in to the company's main number and have a chance to respond promptly. All could also see that the incoming message has been responded to.RC could even make it to where only particular users could be assigned access by the account adminstrator to the Shared Main Company Number Inbox (if it would not be appropriate for everyone to see all incoming messages).As it stands now, it's not the most efficient use of our time for my colleague to be kept in the dark as to the messages coming in from our main company number.I would imagine many other small business would benefit from the option to have a Shared Main Company Number Inbox as well.

It's definitely a big needs for the 2FA.

Would be a great feature for helpdesk staff. Can be added to the call queue groups themselves to allow or not allow texting at that number with the ability to accept text, and then forward it everyone on the queue and any overflow queues as a one way text receipt for urgent system alerts, 2FA authentication, etc.

Can't believe this still hasn't been added to the system yet.

it is absolutely laughable we had to "vote" on this and it isn't available already. UGH.

completely agree! why don't we have this already?

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

Zoom does this already, why can't RingCentral?