Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
![](https://secure.gravatar.com/avatar/089e2b5eb66327a8f30763247bea4597?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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AdminBecky (Admin, RingCentral) commented
Hey, Henry! Be sure to vote if you'd like to see this feature move forward!
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Kevin commented
We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests. Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well.Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time.Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them.Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.
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Marsi commented
I would like the ability to view all text message and playback all voicemails received on the extension assigned as the operator.
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Henry commented
Yes please!!!
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div sawhney commented
Main company line gets a lot of text messages we need to forward to the correct people.