Add Public Holidays into the Call Queue Schedule
I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.
Damian
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
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David
commented
I'm really looking forward to this addition, because being in an international company, this will help us greatly
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Biz
commented
When constructing a call queue template, under
"Call Handling & Members", the
"custom rules" tab is not available for edit (it is available for a queue but not for a queue template). Add the ability for custom rules to be applied to the queue template feature. -
Karu
commented
Hi !It would amazing to have an option "Apply Template" for customer rules on Call Queues. (I have like 20 locations and I have to set a custom rule in every location one by one). You can find this option on Users with extensions custom rules, but you can't on Call Queues. Thank so you so much for your help!