The Caller ID information is being passed when we "correctly" use Consultive or Blind transfer on our Poly Edge E550s. However our issue is that if you incorrectly use Consultive transfer meaning you don't let the caller you are transferring the call to answer before sending the callers through, the Caller ID information does not get passed through.

For example, a student calls a Receptionist. The Receptionist answers but needs to transfer the call to an Advisor. The Receptionist starts a Consultive transfers to the Advisor but pushes transfer again before the Advisor picks up. The Advisor will see the Receptionist's name and number as the Caller ID and not the student's.

TLDR; if you use a consultive transfer like a blind transfer the caller ID information doesn't get passed along.

A feature to retain the inbound caller ID name when doing a warm or cold transfer for Poly phones

As mentioned by others, would very much like to have this feature extended to the Mitel 6940w desktop phones. It is extremely helpful if, when an inbound call is answered, that when the call is transferred to another colleague in the firm, that the original caller ID is kept with the call. That way, the next recipient of an inbound call will know that the call came from an outside caller, and not from an inside caller. This is a benchmark-level feature that other IP phone systems have, and Ring Central should expedite getting this programmed for the top-line Mitel 6940w phones. Thanks!

We are able to transfer from the 6930 and 6940 phones and retain caller ID, however when we use the M695 expansion module to transfer the caller id is lost and it shows that the receptionist is calling. The M695 firmware must need updated.

Wow, I've had Ring Central for about 3 years and this feature is still not working. The only way to pass the called ID is to do a call transfer. Personally I am using Office@hand, which is a rebrand of RingCentral and im experiencing the same issue. I was excited to read that it had been fixed, but aparently is still not working. Ring Central, this is a must! a warm call is needed, in many cases. the agent receiving the transfer needs the record of the original called, not the receptionist. How come this isn't fixed yet?

We would very much like to have this feature extended to the Mitel 6940w desktop phones. It is extremely helpful if, when an inbound call is answered, that when the call is transferred to another colleague in the firm, that the original caller ID is kept with the call. That way, the next recipient of an inbound call will know that the call came from an outside caller, and not from an inside caller.

Retain Caller ID information regardless of blind/warm transfer type for Cisco Device.

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

It was working for us using MITEL phones from Dec 2023 to Aug 2024 when it stopped. I am told they needed more information on the feature and disabled it. They are working on getting it fixed and implemented again but no ETA at this time.

Currently after a warm transfer is completed to a call queue, the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.

We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.

I can confirm this was briefly fixed for us two months ago and after two weeks of working it suddenly stopped passing caller ID after warm transfer. We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.

This is a critical feature that is causing our business serious issues. As more people are involved in field work, they need to have the flexibility to use whatever device and have the Caller ID available to them.

I can confirm this isn't working yet. My receptionist gets a call and when they transfer, the actual caller's caller id does not show up.

This does not work on Polycom VVX450 sets.

Confirmed that this issue is NOT resolved, version 24.1.33.9929. Caller ID of a Queue call is not retained using the 'Ask first' transfer type.

Customer would like to transfer a call to Sales, for example. When the call is transferred, it would display the caller ID of the inbound caller instead of the transferring party. That way, the Sales team can pick up the phone number/caller ID of the inbound caller.

When calls are transferred from the Bridge operator console, the user taking the call will see the caller ID of the original call, but in the RC call log, it will show the caller being the person who transferred the call

announced/warm transfer should show the caller ID of the customer being transferred and not the caller ID of the one transferringSIMILAR IDEAS: CUSTCOM-I-8250
and ENTCOM-I-48

can we set it up where the caller id of the original caller follows the call throughout many transferrers

The source phone number of the caller should be appear whenever doing a warm transfer, it should be carry over to the agent received the transferred call

When a user transfers a call to another user through a warm transfer, the caller's phone numbers should still show up so that if the call gets disconnected, a call back can be performed. As it is currently, after the call is transferred, if the call disconnects, there is no way to call the caller back because there is no caller id shown.