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Phone & Messaging

Phone & Messaging

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8177 results found

  1. Would like to add click to call widget.

    1 vote

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  2. Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever.Maybe integrate into avatar icon - with long press or something???

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.

    1 vote

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  4. Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.

    4 votes

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  5. When connecting to the meeting audio using the Call Me feature on the RC app on mobile (both iPhone and Android), after typing in the number, the next time the user connects to meeting audio via Call Me feature, the user will need to type in the number once more.There should instead be a way or a box that users can check to save the number for next time, so that users don't have to type their number.

    1 vote

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  6. The idea is about getting a feature where our system will be smart enough to count the number of pages attach to fax. This will avoid customer in resending faxes only to find out that they exceed the maximum number of pages can be attach when submitting fax.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately

    2 votes

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  8. Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. My RingCentral app is always open in a 1/4 of one of my screens. Now, when I click on tasks I can see so much information that I don't need but can't see the actual task. Suggesting the ability to hide columns or change the width. If I've already filtered to see my tasks why do I also need to see the assignee as well? I've tried zooming out - which does allow me to see more... I would also like the name of the task to text wrap. Thanks

    3 votes

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  10. In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.

    2 votes

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  11. Audit trail does not indicate a timestamp or event when a user is Disabled. This is necessary for Tegna. APIs do support subscription to this event.

    6 votes

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  12. WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.

    1 vote

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  13. Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.

    1 vote

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  14. Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.

    1 vote

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  15. We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group with a total of 4 lines. If you think about the way landline phones work if they pickup a phone on line 1. Then a second user picks up another phone selects the same line. That functions as a two way communication with both users being able to talk on that line similar to how intercom would work.…

    3 votes

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  16. incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app

    2 votes

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  17. Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short notice. The pop-up allows for substantially faster response times to calls, whether its an accept or decline, so that the call can be picked up or rotated to another user in the queue more rapidly.

    8 votes

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  18. Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?

    1 vote

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  19. When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.

    1 vote

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  20. Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders

    1 vote

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