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Phone & Messaging

Phone & Messaging

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8179 results found

  1. I would like to see the published 411 listing without calling 411.

    3 votes

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  2. When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation making it difficult to understand why the caller ID name would not be displayed. In fact the inflexibility of programing groups is extremely frustrating. This shouldnt have to be developed, this should already by a feature.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messages) and the message tab (to get RC Messages).These are all messages. They should be in a single pane of glass. Requiring multiple clicks / taps to toggle between them is annoying and discourages me from using either.Additionally, putting SMS messaging under the same tab as the phone icon feels a little like an 'old' way of looking at…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.

    2 votes

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  5. If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be dialed. Please remove this delay or at the very least make this configurable in the settings.

    1 vote

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  6. It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.

    1 vote

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  7. In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?

    1 vote

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  8. Allow for "Add Comment" on Tasks, including threaded replies

    11 votes

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  9. I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.

    3 votes

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  10. For Super Admin to access other users Glip messages

    3 votes

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  11. Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.

    2 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  12. 2 votes

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  13. We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.

    2 votes

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  14. Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…

    1 vote

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  15. Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…

    2 votes

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  16. Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.

    1 vote

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  17. The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.

    1 vote

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  18. We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.

    1 vote

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  19. ... DND status. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

    1 vote

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  20. Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information

    1 vote

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