9677 results found
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Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
3 votes -
Headset control inside Citrix (VDI)
Please add the Headset control feature inside Citrix
2 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
3 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
3 votes -
Hide/remove team messaging in RingCentral desktop/mobile app
Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.
2 votes -
Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
39 votes -
access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
1 vote -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote -
Click to dial to route to mobile app
Add a feature when you Click to dial, it will route to the mobile app.
3 votes -
Caller number to show up in Blind transfer from call queue
Incall queue, normally it shows the name of the person who blind transferred the call. The customer wants to show the number of the caller.
3 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
4 votes -
Ability to delete more than 50 personal contacts each time
End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.
12 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
9 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
10 votes -
Date indicator for test messaging
Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.
1 vote -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
1 vote -
Allow Admins to add Pictures to user profiles
Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.
3 votes
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