11301 results found
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@ing from a list of people
Think of a direct message with several members. In an individual message, if I @ each of the participants, I currently have to scroll through the whole list of participants even if I've already included them in the @. In my view, individuals should drop off of the list of available persons to @ as they are selected from within a message. Would make for more efficient messaging.
1 vote -
New Tab on RC App
Customer wanted to have another tab on RC App as their homepage wherein they can insert excel to monitor their files.
1 vote -
block team messaging for a user extension
block team messaging for a user extension
1 vote -
Sync Caller ID of Calls and SMS
Capture Feedback: "If I'm calling someone and their name shows up in RC under caller ID, then when I text them back, since the name is already registered, could you set it up so that their name also is identified on the corresponding text screen? It would be nice if that data could be linked and transferred without having to do it manually."
1 vote -
Retrieved the inbound SMS prior completing the TCR campaign
Customer would like to retrieve the inbound sms that they haven't got prior completing the tcr campaign.
1 vote -
Shortcut to switch from headset to speakers
Key bind or button to set default audio and microphone sources to switch between headset and computer speakers similar to a speaker phone button
2 votes -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
Manually reset the RC desktop app version report
Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.
2 votes -
Outbound call short codes to help categorized on the Analytics
When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics
2 votes -
Share RC app call audio with RCV
We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC
2 votes -
2 votes
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Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
23 votes -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
4 votes -
Message only extension capability to have Email-to-Fax and Fax transmission Result notification
Message only extension capability to have Email-to-Fax and
Fax transmission Result notificationCurrent behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.
Desired behavior:
1. To be able allow message only extension to add email to send email-to-fax
2. To be able to include feature of Fax transmission result notification in message only extension.Reason of request:
- cx needs faxes consolidated into message only extension (instead of adding a user extension)
- cx wanted to send fax (outbound) using message only extension
- cx wanted to…4 votes -
Option to disable the beeping sound when receiving fax on extension with a phone.
We have set our main fax number to be received by our extension that has a phone assigned to it, each and every time our main fax line receives a fax our phone beeps, and its annoying to the user who is using the phone especially when the user is on a call, It would be better if there is an option for us to have that beeping sound remove or disabled.
1 vote
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