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10687 results found

  1. ADDING YEALINK T48G TO YOUR LIST OF SUPPORTED PHONES

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Add Direct Number should let me pick numbers from my account

    When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. User Template Cover Page

    When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. parked call to send a message to group

    Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Receive faxes 1 page at a time

    I have an idea to be able to view each page as it comes in, instead of waiting for the entire fax to be received. This helps for our case in particular with needing the first 2 pages for referrals and we would be able to call on them quicker rather than waiting for 80 pages to come in.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. Please switch back to previous SMS format!

    This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Persistent Call Notifications in Sleep/Low-Power Modes

    Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

    Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  8. IB calls to Mobile App need to show the calling number, not just the location they're calling from

    We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Custom Intercept Handling for Terminating Calls with No Message

    Custom Intercept Handling for Terminating Calls with No Message

    2 votes
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  10. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Dual channel (stereo) recordings

    We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.

    Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Update Folder Globally

    The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  13. Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot

    Deskphone settings should not be erased after a reboot. The settings should remain the same.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  14. custom cover page in alphabetical order

    On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  15. shared directory

    The External Shared Contacts Directory integration does not show the contact's name on incoming calls.

    Please enable this feature when possible.

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  16. Contact Email (optional)

    When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.

    1. Admin Portal - More - Account Settings
    2. Appearance - Email Notifications
    3. Contact Email (optional)
    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Sync Presence Status

    Current Behavior:
    When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."

    Customer Request:
    The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  18. Detailed View of Reports in the Admin Portal

    Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.

    Additionally, it would also be best if there is a specific view in…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Reports about agents being able to "Accept queue calls"

    Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.

    4 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Resend Failed Fax with Option to Edit the Recipient's Fax Number

    The customer wants to resend failed fax with option to edit the recipient's fax number. Does not want to start again in sending a new fax.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
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