13009 results found
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Send email notifications to the super admin if users delete call recording
when users deletes the call recording, the super admin should be notified via email.
4 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
10 votes -
Add a sidetone feature on the RingCentral app audio settings for external headphones config
Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.
4 votes -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
18 votes -
Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
4 votes -
SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
9 votes -
Assign a user to be notified of a call back request to the AI receptionist
The AI should either have an ability to store the call back request to a folder where a user is assign and has access to or, an assigned user will be notified of the details if the caller requested for a call back
3 votes -
Call transfer: return to the originating extension if not answered
Wants to have a feature that if transferred call is not answered by the receiving extension it will return to the originating extension. Wants to have this feature without having a call forwarding rules.
14 votes -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
3 votes -
Option to download AI transcriptions
Option to download AI transcriptions of other users via call reports in RingEX
3 votes -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
7 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
11 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
5 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
Account-Wide Firmware Update Push for RingCentral-Managed Desk Phones
We would like the ability for administrators to trigger an account-wide firmware update for supported desk phones, particularly RingCentral-provisioned devices such as Poly VVX 450, Poly VVX 250, and other phones purchased through RingCentral.
Currently, firmware updates may require individual device actions, scheduled updates, or waiting for automatic deployment. An administrator-initiated bulk firmware update would allow organizations to quickly deploy important firmware releases across all eligible devices.
Business Need:
This feature is especially important when firmware updates include critical security patches, vulnerability fixes, stability improvements, or compliance-related updates. Having the ability to push firmware updates across the entire account would…3 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
4 votes
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