9677 results found
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prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
6 votes -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Single number and multiple logins
Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.
2 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
2 votes -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
SAREVILE M99+ Headset Compatibility with RingCentral App
The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.
Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.
4 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
54 votes -
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
192 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
7 votes -
Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
15 votes -
Turn Off the ability for users to modify their call handling
For All Users and new added user extension, Ability to turn the user access for user call ahndling
2 votes -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
2 votes -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
2 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
18 votes -
Mark all as read
Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.
2 votes -
Email notification if agent is logged out from RC App.
To send an email notification if a user is logged out from the RingCentral App.
3 votes -
Forward SMS to another user extension
Customer would like to forward all SMS of a user that no longer works on their company to a different user extension
5 votes -
Devices assigned to a Shared Line should have a Paging Key.
Devices assigned to a Shared Line should have a Paging Key.
The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.
2 votes
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