11751 results found
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Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
5 votes -
uploads
The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
RingCentral greeting for Google voice
Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.1 vote -
Completed Port in's
Ability to see the completed port in request from the Admin portal
5 votes -
Archive conversations PLEASE.
My list of text messages is ridiculously long and it's getting harder to find conversations im looking for. Please add the archive feature.
2 votes -
Cisco 98xx
It would be beneficial if the new Cisco 98xx series supported automatic configuration, especially for BYOD (Bring Your Own Device) environments
2 votes -
Adding the mobile number of the user in Favorites of RC App
The capability to add the mobile number of the user in the Favorites or quick contact in the RC app.
2 votes -
Filtered words
Turn Off Filtered Words for SMS Texting
We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.
1 vote -
Missing messages in RingCentral Desktop App
We have observed that our users are experiencing a significant gap in their message history within the RingCentral app, specifically from July 2021 through April of this year. We would like to inquire about the process for restoring these missing messages for our users.
- Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days
1 vote -
ringtone to identify if regular or transfer call
would like to set up a ringtone to identify if its regular call or transfer call
5 votes -
Create a custom rule that can use partial DID or area code only as a "caller ID" condition
Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders
Objective:
I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extensionCurrent: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number
1 vote -
ability to print message thread on RC app
The customer found a knowledge base article explaining how to print a message thread from the RC app. However, this feature is not currently available in the app. The customer requires the ability to print message threads for legal purposes and would like this functionality to be implemented.
3 votes -
Visibility of missed calls from call queue on the RingCentral app
We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…
55 votes -
5 votes
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Customizing Tabs on the RingCentral App
Ability to move/drag/customize the tabs on the RingCentral app for a better UI experience.
1 vote -
Call Queue number as Fax Caller ID for Non Call Queue Members
Ability to use Call Queue number as Fax Caller ID for Non Call Queue Members
2 votes -
fax delivery report
Customer wants to include on the fax delivery report a reason why the fax failed. i.e. the line was busy on the receiver’s side.
2 votes -
use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'6 votes
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