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9677 results found

  1. Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Change I.P Address to Avoid Number comes up as Spam

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. For businesses with multiple users (but not all) to prohibit certain MVP user to not call a particular and specific numbers

    29 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  5. Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?

    12 votes

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  6. Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.

    Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  7. Customer is mentioned that since they are a law firm, they would need to fax the some files in a secured line, and that they need more than 300 pages or more than 50 mb.

    5 votes

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    1 comment  ·  Application  ·  Admin →
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  8. Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…

    15 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  11. ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .

    1 vote

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  12. The customer is looking for a way to sync Azure to delete or disable terminated users.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…

    4 votes

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  15. Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.

    4 votes

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  16. When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact status change. The feature could be an additional option when selecting the Ellipse's for a contact in the HUD list.

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  18. Bulk Notification for Voicemail (Voicemail to Text).
    - We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.

    4 votes

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  19. A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes

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  20. When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes

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