12040 results found
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Option to Stay on available status from desktop app
Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.
2 votes -
Allow call flip to another extension
Allow/an option to link an extension direct number to call Flip for a seamless call transfer.
2 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes -
Phonebook Creation and Visibility
Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members
9 votes -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
11 votes -
blocked outbound caller ID being tagged as spam
When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.
Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.
16 votes -
Allow manually entering time for schedules and 24 hour time
Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.
Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…
4 votes -
Make selected user more prominent
Make the selected user more prominent.
This should be a simple CCS fix.
See the attached image for what I'm on about.
I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.4 votes -
Option to add External Number into the Call Queues (Group)
This is useful and convenient when we want to add an external number to group in Call queues.
2 votes -
iOS
When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.
Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.
When adding a second call, upon connecting, user is immediately dropped into iOS native phone…
2 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control
Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line
20 votes -
Prefix Matching in type to search box.
Currently when typing in the search box for texts , calls, contacts, etc.. it searches for the data in random .
That type of search filtering, where the results must match the typed characters in the exact order you entered them, is often referred to as:
* Prefix matching: This is a very common term, especially in computer science. It means the search results must start with the sequence of characters you typed.3 votes -
Call queue voicemail should be received by all the user extensions device/physical phone
When someone is leaving a voicemail to the call queue they wanted that the voicemail should be receive by other extension device as well not a notification with attachment and not using the shared voicemail since the users will also getting the Voicemail of the primary extension and they should be notify when the voicemail is coming from the Call queue on each devices user extension profile.
3 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
5 votes -
Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…
8 votes -
Allow the same user to be in both the primary call queue and the overflow call queue
Allow the same user to be in both the primary call queue and the overflow call queue simultaneously, by simply adjusting their queue status, rather than removing them from the primary queue when they need to serve as the overflow agent.
2 votes -
Email 2FA Capabilities
Instead of using any authenticator app, a 2FA code is to be sent to the email when a user signs into the account.
2 votes -
Block incoming calls to the meeting room
To have the ability to block incoming calls to a meeting room or set it to "Do Not Disturb" mode.
2 votes -
BUSY CALL FORWARDING
Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.
Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).
This is what should happen in…
5 votes -
Use apple tv for Ringcentral rooms
It would be useful is we can use our apple TV as a display for the Ring central rooms
1 vote
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