12649 results found
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Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
3 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
Live Management of Call Transcripts During Active Calls
Enable designated call monitors or supervisors to view and manage call transcripts, including real-time translations, while a call is still in progress.
2 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
11 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
10 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
7 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
Ability to forward calls externally even if the number is in the inventory
Enable users to forward calls externally even if the number is in inventory, to help with the off‑boarding process of employees.
5 votes -
Phone Number out of Service - Notification
When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."
At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).
29 votes -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
6 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
4 votes -
Need Public Parking in HUD
Need Public Parking in HUD
29 votes
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