13009 results found
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Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
8 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
7 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
RCX Status Update While Handling REX Calls
Under the systems current design for the agents' RCX status to only be updated to an Engaged state while handling REX calls IF the agent was in an "Available" RCX agent state prior to handling the REX interaction. We suggest RCX status updating even when the agent is "Away" prior to handling the REX interaction, as many of our agents prefer to set their RCX status to "Away" to prevent inbound calls from coming in while they are making outbound calls in REX. This current design interferes with our monitoring process.
3 votes -
Call Logs Visibility for Custom Role Users
Request to improve the Call Logs behavior for users assigned with custom roles who have access to multiple sites, enabling automatic population of call logs without requiring manual filtering.
Currently, users with custom roles and site-level access to call recordings are required to manually apply filters (e.g., by site, calling number, or dialed number) before call logs are displayed in the Analytics page.
Most reporting users (e.g., managers or team members) do not always have prior knowledge of specific call details such as the calling or called number. This creates challenges in efficiently locating and reviewing call records for the…
4 votes -
Cross-Border Outbound Caller ID Selection for Multi-Number Users
Current Behavior:
The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:
"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."
Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.
Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone…
5 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
5 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
Main Phone Number Ring Two call queue
I want two call queues to ring at the same time when the main phone number is being dialed.
One of the call queue rings in order and one is longest idle.
5 votes -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
Tailor SMS Notifications
Customer is requesting a way they can edit the notification and not include the "You can get RingCentral app here" and provide a link, as it does not apply to their environment, and they do not want to encourage their staff to download an app that will not work with their RingCentral account.
3 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Distinction between internal and external calls by ringtone in a deskphone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone in a desk phone.
2 votes -
Selective Fax Email Notifications
Provide the ability to configure fax email notifications on a per-number basis. This would allow users to continue receiving email notifications for incoming faxes from selected fax numbers while disabling notifications for others, offering greater flexibility and reducing unnecessary email alerts.
3 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
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Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes -
Disable automatic call recording announcement, while the call is on hold or from park calls.
When a custom blank recording is configured for the call recording announcement, it should consistently apply across all call scenarios.
Currently, even if a blank recording is set (resulting in no audible announcement during regular inbound or outbound calls), the announcement is still played in certain situations—such as when a user picks up a call or retrieves a parked call.
The expected behavior is that once a blank custom recording is applied, no recording announcement should be heard in any call handling scenario, including direct calls, answered calls, or parked call retrieval. This ensures consistent behavior across all call flows…
8 votes -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…3 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes
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