13251 results found
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Add print button on the RingCentral App to print Voicemail or call transcript
Add print button on the RingCentral App to print Voicemail or call transcript
5 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
15 votes -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…8 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
8 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.10 votes -
Native Support and Provisioning for International Peer-to-Peer (P2P) Conversational SMS
Description:
We request that RingCentral expand its global SMS capabilities to fully support regulatory-compliant, two-way Peer-to-Peer (P2P) messaging outside of North America.Currently, business users outside the US and Canada who attempt to engage in normal, 1-on-1 conversational text messaging with international clients experience delivery failures, silently dropped texts, or strict carrier blocking. In many international markets, carriers treat all business platform traffic as commercial spam unless dedicated P2P conversational routing and local geographic virtual number (DID) provisioning are explicitly supported.
Key Requirements:
International P2P Number Provisioning: Enable local geographic virtual numbers (DIDs) in non-US/Canada regions with two-way conversational SMS…
3 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Feature Request: Prioritize the Caller’s Phone Number Over Location in Call History
Some calls are displayed in the RingCentral App call history using the phone number’s registered location instead of the actual calling number. As a result, users must first click the “i” (information) button to view and confirm the caller’s actual phone number.
This behavior is currently working as designed. For certain phone numbers, the registered CNAM in the LIDB contains the is the actual geographic location rather than a business or caller name, causing the RingCentral App to display the location in the call history.
Requested Enhancement:
Introduce a mechanism in the RingCentral App to prioritize displaying the actual caller’s…
2 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
Hotdesk Phone Centralized Credentials
Implement a centralized credential for hotdesk phones so users can log in using a single credential, rather than entering individual extension numbers and PINs for each device.
3 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
5 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes -
Have an option to automatically flatten documents when sending faxes
This would be a great help if RingCentral can automatically flatten the faxes before sending the documents out? As we have 4-5 faxes fail everyday, checking them, and having to manually download the documents off our EMR (the third party app integrated with RingCentral), flattening them, and then resending them, is a big time investment, especially for a clinic with a small admin staff that's already overworked up until clock-out time.
3 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
6 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
9 votes
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