12012 results found
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DTMF Feature Codes (Star Codes) in RingCentral Desktop & Mobile Apps
Add support for DTMF feature codes (star codes) within the RingCentral desktop and mobile apps to allow users to perform common call-control actions directly from the keypad, without navigating the GUI.
3 votes -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes -
AI transcription for BT
The BT application should include an AI-powered call transcription feature that enables customers to automatically convert voice conversations into written text. This functionality will allow users to view a complete and accurate transcript of each call directly within the application after the call has ended.
3 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
4 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
22 votes -
Call queue member forwarding
Ability to ring members of the queue that are on unavailable status when available members did not answer the call.
9 votes -
Set automated test calls to IVR
RingCX or RingEX have the capability to set automatic test calls on the POCs that are in RingCX or external numbers that might forward into a number we have in the POC that points to an IVR
2 votes -
Wanted to create a custom rule within a custom rule
I set up Custom Rules for our Call Que to ring later than our close date to then forward to a specific user- I have it set annual and just change the date. Wanted the 616-891-0070 to run to 1 specific ext. frm 4pm to 5 pm.
2 votes -
Include Hot Desk Login/Logout Events in Audit Trail
Currently, login and logout events on Hot Desk phones are not captured in the Admin Portal’s Audit Trail. Adding these events would significantly enhance monitoring, troubleshooting, and compliance tracking.
We recommend logging Hot Desk login and logout activities with complete details, including:
• Date and time of the event
• User information (e.g., extension or user ID)
• Hot Desk phone/device information
Making this data available in the Audit Trail would provide administrators with greater visibility and a more comprehensive audit history of Hot Desk usage.
3 votes -
Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
2 votes -
Ability to Disable Inbound Faxing for a DID While Allowing Outbound Fax
We would like to request the ability to disable inbound faxing for a specific DID while still allowing outbound faxing from the same number.
Currently, when faxing is enabled on a DID, both inbound and outbound fax capabilities are active. However, there are cases where users only require outbound fax functionality and would prefer not to receive inbound faxes on that number.
2 votes -
SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
3 votes -
shared directory
The External Shared Contacts Directory integration does not show the contact's name on incoming calls.
Please enable this feature when possible.
12 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
12 votes -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
4 votes -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
7 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
8 votes -
RingCentral Appstream Support
Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the…
2 votes -
Option to Upload Documents Within the Workflow Builder
We propose enhancing the workflow builder by adding a feature that allows customers to upload files directly into the system or workflow.
This functionality would enable the uploaded files to be automatically sent to their respective clients.
Additionally, clients would be able to respond by attaching completed forms or relevant documents, which would then be automatically received by the original customer through the system.
Implementing this feature will significantly improve the efficiency and functionality of the workflow process, providing a seamless and automated method for document exchange.6 votes
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