13010 results found
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Transferring calls to another extension on their preferred device to pick up
Transferring calls to another extension on their preferred device to pick up such like on the desk phone when initially dialing someone for transfer.
2 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
5 votes -
Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
3 votes -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
3 votes -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote -
The ability to schedule a user account to Disable on a future date
Just like the schedule invite for a user account that was implemented it would be nice to have a feature in the Admin Portal to schedule a user account to disable on a specific date.
2 votes -
Update custom caller ID in bulk
It would be beneficial if Super Admins had the ability to customize the caller ID name for multiple phone numbers in bulk. This enhancement would significantly save time and improve efficiency, eliminating the need to update each number individually through the Admin Portal.
2 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
62 votes -
Forward Text Messages to an External Number
TO have an option to forward text messages to an External Number
5 votes -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
5 votes -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
12 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
11 votes -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
2 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes -
2 votes
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Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
5 votes -
Option to Control Agent Call Ring Behavior Upon Decline
Currently, when an agent in a queue receives a call and presses the decline button, the call box reappears every 3 to 4 seconds until the maximum ring time is reached, after which the call goes to voicemail.
We would like to request a feature that allows administrators to choose whether an agent should continue to ring after declining a call or if the agent should stop ringing immediately upon decline. This option would improve user experience by preventing repeated call notifications after a decline.
3 votes
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