9344 results found
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Save and recover ringcentral configuration
The customer would like the ability to save their current RingCentral configuration/settings as a back-up and have the ability to download and restore from it in case of emergencies. This works like data recovery. To restore their saved settings will allow the company to get started with the service without having the need to recreate the settings.
1 vote -
disable ringcentral video for the entire account
Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.
1 vote -
Live Call Memo
a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist…
1 vote -
Custom labeling or sorting of call masking numbers
Within my current role I have a few dozen call masking numbers to choose from and they are supported by area code and names labeled are weird and not always in line with the associated doctors' offices (some are labeled under the practice name and some practices are labelled based on a different physician in the practices name) It is very confusing and time consuming and been a headache to deal with. If there were a way for me to label them or sort them based on larger contracts they are a part of I could be able to work…
3 votes -
Export List of User's Installed RingCentral Apps Version
This feature in the Admin Portal would be very useful to Account Administrators to identify, audit and manage Users who are still using old versions of Apps for inventory purposes.
3 votes -
Retrieved data for a deleted user extension
It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.
8 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
9 votes -
Include Poly Voyager Headsets in the Supported Headset List
Include Poly Voyager Headsets in the Supported Headset List
4 votes -
increase number of groups in call queues
increase number of groups in call queues
1 vote -
external number
Ability to receive missed call notification when the call is routed to an external number
1 vote -
Merge Calls Option on a Polycom VVX Phone
To have the option to merge an incoming call with an existing call.
1 vote -
More efficient way to transfer to VM using the phone
Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps
11 votes -
Add special number to incoming caller ID from Call Queue
Add special number to incoming caller ID from Call Queue
3 votes -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Call handling of the main number when phone status is change
Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.
And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.
Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…
1 vote -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
6 votes -
Allow local directories to Polycom Phones
It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.
5 votes
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