9677 results found
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clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes -
external number
Ability to receive missed call notification when the call is routed to an external number
1 vote -
Having 1 Desk Phone with Multiple Digital Line
I want to have 1 desk phone with multiple digital lines, whereas if I press the button on my phone, it will dial out as another line than the one that's currently provisioned with my phone. I can do this before with my previous provider. Hope this feature will be implemented soon.
15 votes -
Wants all extensions to receive fax thru the RingCentral app
Wants all extensions to be able to receive fax thru the RingCentral app.
3 votes -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Display full name on the outbound caller ID name
If there is an option for the outbound caller ID name to appear in full without character limitations.
2 votes -
Bookmark feature (and others) moveable/organizable
Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.
2 votes -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Transfer live calls directly to the voicemail of a user extension using Mitel desk phone
We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension.This feature will be a great help to us because the calls will not ring on the user extension if its not that urgent.
7 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
2 votes -
Allowing the Blacklisted number to have more detailed error messages on Call Log
Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.
Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.
2 votes -
Lock the RC App to prevent its use from a device
Lock the RC App to prevent its use from multiple devices without the need for the user to log out.
2 votes -
Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...
...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.
10 votes -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conv
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.
1 vote -
Block callers or robocallers ADMIN
If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.
2 votes -
Disable separate incoming call window in RingCentral Web
Can we have the option to disable the separate incoming call window in RingCentral web? It's a little bothersome when you are typing something, and you get interrupted by that window. I am fine with tabbing back over to answer a call; in addition to using the call options. It was fine before the new UI kicked in.
2 votes -
Polycom
Need to remove the name of the user extension on the Polycom phone when receiving calls from call queue.
2 votes -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
3 votes
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