9152 results found
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Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
1 vote -
Ability to access the call recordings even if the user is not part of the call queue
call recording from the call queue should be able to access the users even though they are not part of the call queue
1 vote -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
1 vote -
Ungroup messages sent on a different timestamp
Each messages sent on a different timestamp are showing in the same thread or under one name/avatar of the sender. The customer is requesting to have an option to send messages separately because if the sender is sending a different thought with or without a little difference on timestamp, messages should be sent on a different thread or avatar.
1 vote -
Auto Answer Feature Management
It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
31 votes -
List of existing Kbis for number request
Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.
1 vote -
Caller ID name for EU Accounts
We would like to use the CNAM feature for EU accounts. Currently, this is not an option.
1 vote -
Ability of the message-only-extension to receive SMS
it would be best if we have the option to use the message-only-extension as the fax and SMS recipient
1 vote -
Call forwarding history
It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.
1 vote -
Ability to turn off new feature tutorials
Need the ability to turn off the new feature tutorials through the RingCentral Mobile app on iOS devices
1 vote -
Ability to Delete Default Company Chat
this would allow admins more options on what they want their users can do
1 vote -
Remove RC app link from RC phone app
Remove RC app link from RC phone app so users is not redirected to download the RC app
1 vote -
Customer want to have the option to see the available members on call queue using the RC app
Customer want to have the option to see the available members on call queue using the RC app
2 votes -
Call Transcript
I just want to know if it's possible to have captions or subtitles from the other person when I'm on a call using the RING Central app.
2 votes -
Add IVR and Fax Option on Essential Plans
Add IVR and Fax Option on Essential Plans
4 votes -
CALLER ID NICKNAMES FOR DIFFERENT OUTBOUND SYSTEM NUMBERS
Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…
1 vote -
New Fax Message To (Extension Name)
When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.
1 vote -
Receives 1 notification for both voicemails of two extension
Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension
1 vote -
Show full name of the call queue calls
Call queue calls when answered only show the number and PART of the call queue name and agent it would be helpful to display the entire call queue name
1 vote -
Track Number Used by an Anonymous Caller
There should be an option to check the call details made by an Anonymous Caller.
1 vote
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