13013 results found
-
Retain the caller ID of the original caller when transferring calls to an external number using the RingCentral app
When the Ringcentral number is called and answered on the user extension, if they need to transfer the call to an external number, the original caller ID number should still show up and not the phone number of the RingCentral user.
5 votes -
Ability to dial out using IVN as outbound caller ID
Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.
9 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes -
Text and phone outbound number to match inbound call number automatically
I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result
2 votes -
Outbound Caller ID options on deskphone pairing
Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID
11 votes -
Click-To-Dial Key Pad For Chrome Extension
Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.
3 votes -
Recover Deleted Contact List
We would like to request a feature that allows users to recover their deleted contact lists within the application. This would be extremely beneficial in preventing the loss of valuable information due to accidental deletion or errors.
Problem: Currently, when a user accidentally deletes contacts or contact lists, there is no easy way to recover them. This can result in significant data loss, especially for users who rely heavily on the contact list for personal or professional communication.
3 votes -
RingEX After Hours Schedule Display
Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
This part if fine.However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.Ideally we would like a more detailed summary of the After Hours Display.
I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
Thurs, Sat, Sun all day3 votes -
AI Parse to send Auto SMS After InBound Call
When someone calls in (inbound call) AI can parse the call like it already does, but that automated description can be used in the workflows to create branches. For example, customer doesn't book a service over the phone, the AI auto summary would detect that and I could use that information in the workflows to have an auto SMS sent with our booking link. If the customer did book that service, then they wouldn't get anything.
2 votes -
Consistency for field layouts when creating new Extensions
Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".
See attached screenshots for examples.
2 votes -
Move Call Park Button to Diallers Main Menu Inteface
Call park button is no longer showing on the main options on the app dialer.
Back then it was showing on the main buttons, now they have to click on the 3 dots, more options just to click the Call park.
Customer said this is causing them inconvenience having their agents click an extra button just to get to the call park.It would be best to move the call park button to the main menu of the dialler.
2 votes -
Enable T9 Search on Cisco CP-8851 and Polycom VVX-450
Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.
2 votes -
Bulk Enable Use Email to Log In
Requesting a bulk template to enable using email to log in. This would save time rather than going to each user's extension.
2 votes -
Automated callback tracker
Ability to view the missed calls that agents already called
2 votes -
Paging Setup: From Shared Line to User Extension
Customer would like to have their paging feature from a shared line to a User Extension and vice versa.
1 vote -
Trigger by word in RingCentral SMS Automator
Ability to have a trigger by word option in RIngCentral SMS automator Workflow
1 vote -
Polycom VVX Presence
Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".
1 vote -
Marking Test calls as "Test"
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Marking Test calls as "Test" so not to skew analytics/reports
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote
- Don't see your idea?