9152 results found
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Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
7 votes -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
22 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Options: Retrieve deleted message from RingCentral App
When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it
8 votes -
Copy Multiple Text Messages
For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward messages now.
1 vote -
Language management option
Give the option to change the language on the ringcentral application
4 votes -
Save Custom Status for Quick Access
Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!
13 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The app now remembers you last 6 statuses! -
Dial code/button to toggle Call Queues
We don't use an attendant during business hours. Calls ring through live. But we use an attendant at night. On our old on-prem system, we had an easy button on everyone phone to toggle "Night Mode" between our standard call queue setup and the attendant.In addition to making it easier to switch (we have non standard hours, so a schedule doesn't work), it also provided a visual queue since the button was lit up red when Night Mode was on.It would be nice to be able to do this with RingCentral hardware phones like our T54Ws.
2 votes -
Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"
User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"
2 votes -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
RingCentral MVP App Feature Like "Allow incoming calls while in a meeting" should be saved in all devices
It will help on managing the MVP settings using only one device; but will be applied to all devices using same login credentials.
2 votes -
Page desk phone from different Site
The account has multiple sites/branches and needs to do paging for all devices in the account regardless of the sites/branches.
3 votes -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
1 vote -
allowing meeting site and performance meeting IDS can be found in the RingCentral App
allowing meeting site and performance meeting IDS can be found in the RingCentral Application
1 vote -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
1 vote -
Web App Classic
Customer would like the same URL for Web App Classic for login.ringcentral.comMuch easier way to remember the URL and the interface for it unlike the app.ringcentral.com
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Connect an external speaker to Desk Phone
We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.
1 vote -
Site Phone Number added to Company Directory
Need to have the ability to see a Site phone number in the company directory. There is already an option to have it added to Directory Assistance, but from what Support has told me Company Directory Phone numbers are only available at the User level.
1 vote
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