12685 results found
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Receive Faxes from Automated Source
Ability to receive faxes from an automated source or system
3 votes -
Ability to disable pop up on the incoming call using RingCentral app
Ability to disable pop up on the incoming call using RingCentral app
104 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
11 votes -
Change phone queue to match number inventory options
I used to change numbers in queues by adding the new number and removing the old one or remove the old one and then add the new one. Something changed to when you delete the number from the queue, it removes it from the inventory and has no choice of keeping it as I was told by support. Can this please be fixed where it doesn't delete the number from the inventory or have a prompt or option that clearly states to keep the number or not to keep the number.
1 vote -
Capability to Add IVR Keypress to Route to an Auto-Receptionist Number
We would like to have the capability to add a keypress in the IVR Menu that can route the call to a phone number that is assigned to the Auto-Receptionist.
1 vote -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
8 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
5 votes -
Remove gap on the ring when the call is being forwarded to an external number
It would be great if there's no gap on the ring when the call is being forwarded to an external number so that the caller would not know that their call is being forwarded.
1 vote -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
4 votes -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
2 votes -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
call monitoring speed
when listening to the call monitoring, can we get a x2 to hear the call faster
2 votes -
Automatic download of transcription of every calls
Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices
3 votes -
Allow External directory contacts to be saved as quick contacts.
Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .
7 votes
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