11323 results found
-
Mute timer set by group admin for full group or specific users
If a group is being flooded by messages, and the admin needs to reset the discussion, they can make the group read-only for a set time (10min-1week) allowing only admins to post. After the timer, the group would reset to its original posting permissions. This could be set to prevent all non-admin users from posting, or apply to specific users within the group.
2 votes -
Feature to have two-factor auth like Microsoft two factor authenticator.
The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.
3 votes -
Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
Ability for admins to be notified when an emergency response location is changed for a device or user
Ability for admins to be notified when an emergency response location is changed for a device or user.
1 vote -
VM Issue
My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…
1 vote -
Reorder Widget Buttons
Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.
1 vote -
Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Show company name when calling
Show the company name when calling. Usually, the contact name and number only show when calling.
1 vote -
Ability to set 1300 numbers as substitute caller ID.
Ability to set 1300 numbers as substitute caller ID.
1 vote -
Ability to reduce call recording storage
Ability to reduce call recording storage.
1 vote -
Hi, any options to listen to live local radio station on poly phones?
an option to listen to live radios on polycoms
5 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "3 votes -
Limiting the international SMS by removing linked numbers
Limit International SMS by removing linked numbers
3 votes -
Report that shows which of our users have MFA enabled.
I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.
2 votes -
call screening
Turn off the call screening on a specific extension
1 vote -
Ability to block group texts
The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.
1 vote -
Ability to remove the last name for fax
A bulk template that we can apply for removing the last name.
1 vote -
Caller ID Label Names for Call Queue Numbers
Request: Enable display of label names for individual numbers in the "My Caller ID" dropdown list associated with Call Queue extensions.
Explanation: Currently, the Call Queue (CQ) name appears in the "My Caller ID" dropdown instead of specific label names assigned to individual numbers. This is because numbers are directly assigned to the Call Queue extension. Displaying label names would enhance user experience and clarity, especially for identifying incoming calls.
Benefit: Improved usability and caller identification accuracy for users managing Call Queue extensions.
4 votes -
Display Company Name instead of User Name when sending faxes
We need to have an option to display a Company Name instead of user name when sending out faxes.
5 votes
- Don't see your idea?