11317 results found
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block calls from outside the us
we are under attack we need a solution
they are calling from different numbers and different country codes its not the same number each time
It will be best if we have an option to block calls outside the US.
1 vote -
Adding 4th account on the RC desktop app
I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?
1 vote -
Remove or restrict option to choose "invisible" status
Remove or restrict option to choose "invisible" status
21 votes -
Add Shared Lines Functionality to the Desktop App
Why do shared lines only work on desk phones? It would be great to have shared lines on the softphone too.
3 votes -
Bulk update sync email for Contacts and Calendars
It would benefit our companies if we have the option to update the emails sync to our contacts and calendar in bulk, instead of updating them one by one.
3 votes -
Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
9 votes -
whitelist inbound calls
inbound calls being tagged as robocall/spam option to whitelist account wide
5 votes -
user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
3 votes -
Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
let us add or remove the "middle name" info to the name column in the call log
Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.
1 vote -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
2 votes
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Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
15 votes -
including an image in the sms text templates
Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…
4 votes -
India TFN
Option to use India TFN for calling/receiving calls. Currently this is only for meetings and conferencing
2 votes -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
On Call Calendar for automatic rotation
Calendar function for automatic On Call Rotation. After hours calls are forwarded to a different user every week to ensure that calls are not missed and emergencies are dealt with in a timely manner. It would be nice to be able to set a calendar to automatically roll the on call phone to the next person in line, rather than having to do it manually.
2 votes -
Add Conference Number as one of IVR key press
Able to add the conference number as one of the key press options so the caller will no longer have to manually dial in the number.
2 votes
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