11316 results found
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Delete Messages of Inactive User
When an employee resigns or is no longer active, admins should be able to delete their old messages.
11 votes -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
24 votes -
Incoming caller ID for Internal calls
Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.
For example:
The current set up is Outbound Call/Faxes>
Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.4 votes -
Download call recordings log
Request to allow managers of user groups to download the log of calls that have been recorded.
Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.
Request to add the ability to download the call log of recorded calls isolated by user.
2 votes -
Add notes to contact while on call
While on call have a one click option to open contact allowing for in call texting and note taking- also would be nice to be able to toggle on transcription of call
2 votes -
make calls using admin portal
Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app
2 votes -
I would love to be able to attach files to the text message templates
I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.
2 votes -
Voicemail to text with numerals
The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature
3 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Number change georaphical location
Number change georaphical location of a phone number and multiple receive or sms recipient
5 votes -
allow customers to enable dialing to all countries as a blanket choice.
As a business owner, I want my team to be able to call any country, any number, any time. I should not have to provide written consent for individual countries, rather, I should be able to elect to enable international dialing as a blanket choice.
2 votes -
Centralized User extension / Line
What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.
For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".
Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…
2 votes -
Add a Separate permission for international SMS.
Currently international dialing, simultaneously allows international calling and SMS.
I want to be able to provide permission to users to make international SMS and international calling separately.
2 votes -
Reports for number of calls being received per user.
I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue
Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration
But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist
We can't accurately gauge who is taking calls when they're…
1 vote -
Ability to change display name on phone
Ability to change display name on phones, instead of showing direct number at the top it should show the name of the user extension
1 vote -
Transfer call via name and not extension number
Customer would like to have a way to transfer calls via name and not by extension numbers
1 vote -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
4 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
5 votes -
Schedule conference call on Someone's Behalf
It would be great to start/schedule conference call using another user's Host code
2 votes -
Disable international SMS for specific users
Ability to disable international SMS for specific users
2 votes
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