12048 results found
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IVR Navigation Setup After a Number is Pressed
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
1 vote -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote -
Automatic Caller ID Name Saving Problem:
Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.
Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.…
2 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
2 votes -
Combine Inbound fax communications to all RC user fax inboxes
The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.
Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…
2 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
15 votes -
Archiving SMS/Text Bunched Messages
As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.
1 vote -
4 digit extension by default
Hi team!
Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.
1 vote -
Allow Admins to set defaults for the Display Number settings
Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.
The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.
1 vote -
call recording rules
It will be more efficient if we have a call rule to record specific calls from specific phone number
1 vote -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
7 votes -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
8 votes -
Scheduled Auto resync for deskphones
The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.
8 votes -
Ability to add a custom configuration on third-party phones
The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.
2 votes -
Exporting Call Queue Manager's List
We want to be able to download or export the call queue manager's list so we can have visibility in one file and not need to check each one individually in the admin portal.
2 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Enhanced Error Indication for Faxing Failures in Call Logs
The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.
7 votes -
Voice mail notifications - audio attachments on by default
I understand that RC may want to reduce its bandwidth use, but please bring back the default setting for audio files to be attached to emails. The text translation of messages is mostly inaccurate. If RC is not going to bring back the default setting (as it was 3 years ago), please make the ability to switch this back on more intuitive than then hidden steps required (go to Notifications tab > Messaging Notifications > Change Basic to Advanced Settings > click Customize Notifications for Voicemail Messages > tick the box to attach the file). Our expectation is that this…
2 votes -
Creating a custom rule for voicemail notification to keep notifying with a certain time interval until the message is viewed
Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.
2 votes -
Rename fax and creating a folder for fax
Have the ability to change the name of the fax I received from the App or have the ability to create a folder on the app and move the faxes I received so we can sort everything properly
2 votes
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