11314 results found
-
Increase SMS limit from 5 to a higher number for Voicemail notifications
We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.
1 vote -
BT Analog bell with to work with BTCW when it's connecte to ATA
BT Analog bell with to work with BTCW when it's connecte to ATA
1 vote -
feature to match data between call logs in service web and PKI in PR
feature to match data between call logs in service web and PKI in PR
1 vote -
Add and Delete Button on Email Notification
The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.
We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.
1 vote -
time Stamp on call logs
with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .
4 votes -
Hot Desk Phones should stay up when logging in and out
Whenever they sign in and sign out. The phone desk reboots. With Mitel, the hot desk phones does not reboot everytime they sign in and out
3 votes -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
Access to the numbers reserved on the number storage
We need to have access to see the list of numbers reserved on the number storage list.
4 votes -
Ability to share a specific voicemail to other user's mailbox
Ability to share a specific voicemail to other user's mailbox. Posting this idea in behalf of my customer. It would be nice if I'll be able to forward a specific voicemail to another user including the caller information like a phone number as it's easier to get back to that caller if the number is showing after I forward it.
5 votes -
Incoming call information special number
Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.
3 votes -
Ability to set up automated messages with RingCentral Salesforce
We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.
3 votes -
capability of adding a user under extension
Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.
1 vote -
Auto receptionist
We need an option to redirect or route calls to a different extension when the caller presses an invalid or non-existing extension.
1 vote -
Call Queue Fixed order settings.
We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.
1 vote -
voicemail and text message notification for customers who failed to answer the call
aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.
1 vote -
send the caller a text when call is not answered
If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines
1 vote -
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.
1 vote -
Increase Received Faxes Limit for more than 200
Customer wanted to increase the received faxes limit from 200 as it as they do not want their faxes to be automatically deleted from their app once it reached the maximum number of received faxes of 200.
31 votes -
transfer to voicemail on cisco cp8851
Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.2 votes
- Don't see your idea?