9147 results found
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Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Report showing missed called when agent isn't on the phone
Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
2 votes -
Recover deleted messages
unarchive accidentally deleted conversations
1 vote -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote -
Multiple email to receive failed login attempt
Should be able to set multiple emails to receive failed login attempts on the online account
1 vote -
Custom rule for the whole call queue in general not multi site
Custom rule for the whole call queue in general not multi site
1 vote -
Key presses to stop and continue recording of the call
Key presses to stop and continue recording of the call.
1 vote -
Add Linkvil devices supported devices or devices with IP67 rating.
To support devices of Linkvil. Linkvil W611W Portable WIFI PhoneWiFi connectionIP67 rating (waterproof and dust resistant)
1 vote -
Keep SMS history indefinitely
We service our customers on a simi annual basis and we lose the history of our SMS conversations with those customers every few months (it does not show up on the desktop app/mobile app). Currently, we have to start a "new" text conversation everytime we reach out to our customers because we do not know what was said during our previous converstion with them. It is VERY helpful to be able to see ALL of the communciation that we have had with that specific customer in the past! Please fix this.
1 vote -
Unlimited rings to user. Never go to Voice Mail
Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
1 vote -
ability to log in to multiple devices using RC Phone without creating a virtual number
customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.
1 vote -
Move the "Add More Numbers" from the RC app Block Specific Numbers to the top of the screen
When adding numbers that need to be blocked from the app (Admin tools > User management > user ext > Screening, Greeting & Hold Music > Blocked Call > Only block these numbers or area codes > Specific numbers), the option to Add More Numbers is located at the very bottom of the page. This should be located at the very top of the page. This will speed up the process of adding blocked numbers. We have lots of blocked numbers, and we have to scroll through lists of numbers just to get to the option to add more numbers.
1 vote -
show all numbers associate with the contacts
Please include a feature were all the numbers associate with the contact show up when sending a fax
1 vote -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes -
Add Vcard
Is there a way to add Vcard in Ring Central so we can send it via text? If there is, please send me how to do it. Thank you.
1 vote -
Deactivated account will not loose contacts
Deactivated account will not loose contacts
1 vote -
Have the option to change the dial-in number for RCV
We should have added an option where we can change a dial-in number when sending an RCV Meeting invite.
The meeting number to call into the meeting is
a California San Mateo number, even tho we are from Virginia.
We still want the number to call into the meetings to be a Virginia number.1 vote -
Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.
Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
1 vote -
Add the ability to take ownership of an email if the domain can be verified
I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.
1 vote -
Call forwarding to AI answering
Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company
1 vote
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