9145 results found
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Edit primary number for a user by the super admin remotely.
The super admin wants to have the capability of doing the changes for the primary number for his user on the application remotely.
1 vote -
Mitel original interface and option of forwarding
Would like to have the same interface before when the customer still in Mitel service.You just press the gear button, put the pin then select the extension it will go through.
1 vote -
Have a "Call Test Run" forwarding option on admin portal
Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings
1 vote -
Ability to monitor devices SN on the Admin Portal that are logged into RingCentral App/Softphone
This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.
1 vote -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
63 votes -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
4 votes -
Add the ability to adjust when the timer starts for reporting a call in queue
Some customers such as medical facilities need to report SLA and heavily rely upon performance reports. They often need to use queue prompts and automatic call recording prompts on their call queues to inform clients calling to dial 911 if it is an emergency and that the call is being recorded. When a caller hangs up during the prompts playing this is reflected as an abandoned call and it is hard for the admins to know if that call actually rang any members' phones and should be counted towards their SLA. If analytics had the option to only start the…
3 votes -
Capability to have an indicator which queue the was received the call when it was transferred to an external number under the call forwa...
...rding of a specific extension.. Beneficial for the users since they can identify where the call is coming from on their external number.
1 vote -
Recipient name for faxing is showing different for Fax only account.
Client has multiple contact name in one fax number that she is sending to , when she send fax to one of the contact list, the recipient is showing different name in the fax to recipient section. it always select the first person alphabetically. multiple contact name with only 1 fax number.
1 vote -
Please add feature where you can see the name or extension the call recording is from.
I was trying to download the call recording on my online account however I am unable to identify the downloaded recording to whom it is from
1 vote -
Abilty to choose which tabs to pin in message side bar.
We currently use the events calendar to notify coworkers of day-of checks for our files. These are linked to specific groups for different purposes. The sidebar for the group chat helps as a quick view for where the pertinent info needs to show as information is updated/added/etc in relation to that event in that group. It helps that we can shift between each tab in that side bar, but the reset between message groups/open and close of the program is unhelpful and feels tedious to adjust. If we could "pin" or customize the tabs that show initially, that would be…
1 vote -
IMS INTEGRATION
ims/xanatek intergration with ringcentral would be nice to be able to sync our contacts seemlessly
1 vote -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
1 vote -
Export Message Conversations
The idea is to be able to export message conversations that you have will individuals so that in the event something is said during a conversation, someone show proof of the conversation.This would help in the event that someone within your company is leaving the company and you need to extract that information before the used profile is deleted in the event you need to show proof of the conversation later. This is exactly happening to me now. Our IT director is leaving and I have no way to archive or save the conversation in the event I need to…
1 vote -
Select multiple pages in Call logs.
Select multiple pages in Call logs.
1 vote -
Single-Level & Multi-Level IVR buttons
Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured buttons wanted to show up still from top-right corner of the Call Handling page.
1 vote -
Controls for Recording Mute Announcement
The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
4 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
Allow Single Email Address for Multiple Extensions
Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible to have them receive notifications for both extensions without the use of unusual email forwarding rules or having another user manage their messages, which can be inappropriate in some settings.
4 votes -
Add Place in Line, Estimated Wait Time, and Call Back Feature to MVP Queues
Go to 3cx.com and see if you can license some of their patents.The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill for healthcare. We had this in the 3CX product before going to RingCentral.
4 votes
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