11780 results found
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user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
3 votes -
Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
let us add or remove the "middle name" info to the name column in the call log
Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.
1 vote -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
2 votes
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including an image in the sms text templates
Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…
4 votes -
Enable SMS for US numbers on RCAU account
Customer would like to utilize SMS on their RCUS number within the RingCentral Australia account.
4 votes -
India TFN
Option to use India TFN for calling/receiving calls. Currently this is only for meetings and conferencing
2 votes -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
On Call Calendar for automatic rotation
Calendar function for automatic On Call Rotation. After hours calls are forwarded to a different user every week to ensure that calls are not missed and emergencies are dealt with in a timely manner. It would be nice to be able to set a calendar to automatically roll the on call phone to the next person in line, rather than having to do it manually.
2 votes -
Add Conference Number as one of IVR key press
Able to add the conference number as one of the key press options so the caller will no longer have to manually dial in the number.
2 votes -
Custom Role Warning
Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.
2 votes -
emergency response location
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
2 votes -
enable sms for mobile user
enable sms for mobile user only
1 vote -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
25 votes -
Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.
Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.
2 votes -
Undo Button
The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
12 votes -
Ring deskphone only when receiving contact center calls
Customer verbatim
"Force CC calls through desk phone
How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"- They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
- They only want deskphone to ring when receiving cc…
1 vote
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