11313 results found
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Allow use of SMS feature with number that has Fax Only Feature
Currently, numbers that is set to Fax Only are unable to use the SMS featureAs per PM & Service Engineering Team this seems to be a limitation within the system
3 votes -
Shared voicemail access
A feature in which a shared voicemail can be accessed through desk phone
3 votes -
Cisco ATA192 Ethernet Port Fully Functional
Please allow the Ethernet port on the Cisco ATA192 to be fully functional and allow devices connected to it to connect to the "uplinked" LAN.
2 votes -
Show Company Name, Not Phone Number For Incoming Calls
When someone calls any of the companies under our main RingCentral Accout, the App should show the name of the company they are calling, NOT the phone number. Or we should have the option as to which to show.
EASY FIX! C'mon!
Example.
Caller Calls any of my businesses under the one RC account I have.To: XYC Business or
To: Tom’s Motors
NOT just the phone #.
This can be easily fixed if RingCentral recognizes the name that is attached to the User or the name of the IVR or even in the Contacts that are store in the…
2 votes -
Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.
Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.2 votes -
cust want to have the option to transfer the call directly to the voicemail using presence
cust want to have the option to transfer the call directly to the voicemail using presence
10 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
7 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes -
Identify a saved contact using the company name
Not all numbers belong to an individual person. Some are being used by people within a business.Currently when someone who is saved as a contact but only has the "company" name filed up calls in, the caller is not identified by the company name.Please show the company name of a contact saved without a first and last name when receiving a call from them.
3 votes -
Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)
Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.
5 votes -
Logitech H540 Noise Cancellation
Customer is using Logitech H540 but the noise cancellation is not working, customer already manage to enable noise cancellation on the app.
2 votes -
Enable Faxing using Virtual Number
Allow users to Send Fax using Virtual number.
2 votes -
Failed Incoming Fax Logs
Overview:
Currently, RingCentral lacks a feature to log failed incoming faxes, making it challenging to differentiate between issues stemming from the sender's end and those related to the RingCentral server. Implementing a feature to record failed incoming fax attempts would provide valuable insights into fax transmission issues and streamline troubleshooting processes.Objective:
The primary objective of this feature request is to enhance the functionality of RingCentral by introducing a mechanism to log failed incoming fax attempts. By doing so, users can accurately identify whether fax transmission failures occur due to issues on the sender's end or if they result from…2 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
8 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
6 votes -
Direct Paste to Hyperlink Conversion
Current Challenge: When using the Ring Central app, creating hyperlinks in messages involves multiple steps: highlighting the desired text, navigating to the "Format Message" option, selecting "Insert Link," and then entering the URL in a pop-up text field. This process, although functional, becomes time-consuming and somewhat cumbersome, especially when multiple links need to be embedded within a single message or across multiple messages.Suggested Feature: I propose an enhancement to streamline the hyperlink creation process, drawing inspiration from the functionality previously experienced in Slack. The suggested feature would allow users to highlight text and directly paste a copied URL, automatically converting…
3 votes -
Tone during Call on Wait
Feature request on having a tone/sound notification once there is a call waiting while on call. This has been disables, yet as for us, we do not want it to be completely removed.
3 votes -
Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
5 votes -
New message indicator on collapsed file folder
In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…
6 votes
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