9154 results found
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Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
Company Fax Number should show at the bottom as an outbound calling number from the RC app
Wants to put the company fax number at the bottom of the outgoing caller number to avoid being selected to call out
1 vote -
Call Queue Dialed Number Connecting To External Number
RingCetral number reflecting when being dialed then connects to call queue then being answerred by the external number, right now when we call our RingCentral number that was connected to call queue then being transferred to external number it still shows the caller phone number.
5 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Automatic SMS reply for MAIN LINE (not user extension) if voice call cannot be answered. Example, when voice call cannot be answered, an...
... SMS could go out "Business Name, How may we help you?. When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really appreciate SMS based responses versus voicemail. And an automated text for a missed call would really help. It could simply say, "Business Name, sorry we cannot answer the phone, but how may we help you?" and the SMS thread would be initiated.
1 vote -
Allow 2 tenants to 1 RingCentral account through SSO
Allow 2 tenants to 1 RingCentral account through SSO.
2 votes -
Admin wants to have the capability to remove the option for standard users to see the Company directory/contacts.
This is beneficial for the Admin who don't want the users in the account to see the contact details of the super admins or other users.
1 vote -
add common area phone that can be use without a user ID and password
provision a conference room speaker phone or any deskphones that can be used at any time without a user id and password.
1 vote -
Add ability to program a key on a keyset that can give out an alternate caller id name and number
Add ability to program a key on a keyset that can give out an alternate caller id name and number
1 vote -
bulk deleting fax or set up auto deletion faxes
want to set up options where we can manully delete bulk faxes instead of doing it one by one , there should also be an option where we can set up a period that faxes can be kept on our inbox and auto delete it on certain period
1 vote -
Unlimited Call monitoring Group
Some Customers wanted to add a call monitoring group that exceeds 100 extension
1 vote -
Automatic Call Reports for Specific Call Queue or phone number
Currently the automatic reports can only be sent automatically for all the calls received on the account. Would like the possibility to be sent automatically with the same fields but only for certain users/call queues/phone numbers
1 vote -
want to have speech recognition when being routed to IVR menu
customer want to have speech recognition when customer is routed to their IR menu, its more convenient specially if the customer is driving.
1 vote -
Do not request feedback from customers once they have been asked
Customers would like to not have to be asked for feedback at the current pace. Some feel that it excessive, especially when they are asked on each case they submit. Please consider adjusting the process on requested feedback for customers.
1 vote -
Add Company Name to outgoing calls
So we can be identified when we are calling clients
1 vote -
Generic Video link
The customer wanted to have a generic link or one link that can be used for different scheduled video meetings.
1 vote -
Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
Open a url when answering a call from the mobile app
On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.
2 votes -
If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)
It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
2 votes -
SMS not supported notification
Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.
4 votes
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