11780 results found
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Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
33 votes -
I suggest order of messaging should be maintain in case of reply
in a group of 3 persons let us say person A added a comment
person A added another normal message which is related to first message
now let us say person B added a reply using reply button on person A's very first message, now it will appear as latest, breaking the order of messages which makes it hard for others to read the conversation for example person C won't be able to read the messages in order which can confuse him even though it has timestamps
1 vote -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
27 votes -
Option to know who added a user on HUD
Customer wanted to add a option to know who added them on HUD and be notified
2 votes -
Hide SMS Conversations
Allow ability to hide old conversations via text or archive them. Google voice has this feature.
First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.
We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…
1 vote -
Additional Settings for display and visibility
To have an Additional RC APP settings for Display like Font size, layout and visibility.
3 votes -
Ability to change number when sending text message
The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.
3 votes -
Add feature to stop notifications after particular time on mobile app
1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
We cant do that from mobile settings as it will stop all notifications.2) Schedule a message so that it can be sent later also
3)After working hours by default my status change from active to inactive
1 vote -
Customize IVR Keypress to connect to Webhook
The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.
1 vote -
software version for ringcentral app to download
be able to download the newest version without any problem
1 vote -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
4 votesA workflow recipe exists for this use case which you can access, download and freely install:
https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/
We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.
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Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
5 votes -
All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
3 votes -
Record calls even if the ACD is off or the customer forgot to enable the on demand call recording
The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.
1 vote -
Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
66 votes -
Limited access on the RC app to a specific user
Limited access on the RC app to a specific user
5 votes -
Call timer should only start once somebody actually answered the call
When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or…
4 votes -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes
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