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  1. I manage a team of agents and I was looking for the option to restrict their ability to change the option "Auto answer" from their RC app as they keep turning this option off from their side. I tried to follow the instructions from your bot but it asks me to go to Security Profile which is an option I dont have.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Voicemail playback speed -
    It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. when physical phone is set to DND it should reflect that the ext is not available on live reports

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  4. when physical phone is set to DND it should reflect that the ext is not available.

    1 vote

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  5. If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

    Description:
    Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

    Current Limitation:

    There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
    Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
    Technical Requirements:

    Data Source:

    Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
    Extract…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

    Description:
    Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

    Current Limitation:

    There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
    Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
    Technical Requirements:

    Data Source:

    Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
    Extract…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. cx wants to be able to utilize RC numbers to be used to register for whatsapp business

    15 votes

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    5 comments  ·  Application  ·  Admin →
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  9. Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    6 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  11. When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.

    2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  13. Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. @ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.

    5 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  16. Disable or Restrict Access to RingCentral Web App

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  17. Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.

    It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.

    8 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number

    15 votes

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  19. During RingCentral meetings, it'd be nice to choose from a variety of emoji reactions instead of the 5 basic options. Being a partner of the San Francisco Giants, it'd be great to get a custom "Go Giants!" reaction emoji. Thanks!

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.

    Thank you for considering this request!

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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