13251 results found
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Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Option to display only the Outbound Company Caller ID name
The customer is requesting an option within RingCentral to display only the company's Caller ID Name (CNAM) while suppressing the outbound phone number."
2 votes -
Company Workflow Builder - Auto replies are needed!
Company Workflow Builder - Auto replies are needed! As IT professional with over 50 branches that have SMS Booster. Each branch needs an Auto reply setup when new text comes in. This functions does not currently work for Main phones numbers of the branch which are set to SMS Booster.
So customer dont know who they are contacting nor the user that they are talking to that is working their text. I can not eve setup after hours auto reply.
So please can you get this working...
Thank you.2 votes -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
Language selection for the Position in Queue and Wait time
Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?
25 votes -
Avoid RingCentral App from idling
Avoid RingCentral App from idling
1 vote -
Custom role that allows users to manage Call Queue Managers without enabling the Groups permission within the role
The customer is requesting a custom role that lets users manage Call Queue Managers without enabling the Groups permission. Users assigned to this custom role should also be able to add Call Queue Managers from sites other than the main company site.
1 vote -
Multi-factor Authentication Cursor
I've turned on MFA on my account. It would be nice if when prompting for the MFA code
if the cursor were automatically positioned in the first field for the 6-digit number.1 vote -
Secondary ringer feature similar to team's (Citrix)
The "Ring all Audio" sources does not work for Citrix users due to the inability of multiple concurrent audio streams being redirected in VDIs. However, Microsoft Team's has a "Secondary Ringer" setting that does work inside of Citrix. It would be really nice to have that functionality for our users whose headset's do not have a ringer built-in to their base.
1 vote -
Ability to turn off and on AI Notes by Site
Ability to turn off and on AI Notes by Site and not just on the main site.
1 vote -
Enable the "Share Voicemail" Option for Non-Super Admin Roles
Please add the ability for non-Super Admin users to share voicemails via message, email, or text directly from the RingCentral app. Currently, users need access to the Messages tab to share voicemails. This feature would allow users to share voicemail recordings without granting them full permissions to the Messages tab.
2 votes -
Manage voicemail settings and notifications for AIR stand alone accounts
Stand-alone AIR Accounts must have an option in the admin portal to change voicemail greetings and add voicemail email notifications.
2 votes -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
5 votes -
The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.
It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.
23 votes -
Option to Turn Off “Fax From” Name
We would like the ability to disable or remove the name of the user who sends a fax, so that the sender’s name is not displayed on the fax.
2 votes -
Add an option in the RingCentral app that allows users or administrators to disable personal voicemail for a specific user/extension.
Customer Request:
The customer wants to continue having access to voicemail in the RingCentral app but would like the option to disable personal voicemail for calls made directly to their own extension.Requested Enhancement:
Provide a setting that allows users or administrators to disable voicemail specifically for a user's direct extension without disabling the user's overall ability to access voicemail.2 votes -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
Scheduled Queue Availability
Please add a feature that lets users set a weekly schedule for when they can receive queue calls. Right now, users have to turn queue calls on and off manually, which leads to missed customer calls if someone forgets to log out at the end of their shift. This new feature should automatically route queue calls to users only during their scheduled working hours and stop routing calls when their shift ends, reducing human error and improving customer wait times.
1 vote -
Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
Increase Concurrent Login Limit per Extension
Increase the maximum number of allowed concurrent logins per extension (beyond the current ~5 session limit), or provide an admin-configurable option to set the allowed number of active sessions per extension.
Users with flexible or hybrid work environments often need to stay logged in on multiple devices (e.g., desktop computers, laptops, virtual machines, and testing environments). The current limit causes frequent unexpected logouts and interrupts workflow.
5 votes
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