11276 results found
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New Emergency Calling Framework for desk phones
New Emergency Calling Framework for desk phones
1 vote -
Customizable font sizes for Live Reports
To have the ability to adjust font sizes for Live Reports
1 vote -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
13 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
29 votes -
Allow Restricted Global Emergency and Special Service Numbers as Extensions
Allow Restricted Global Emergency and Special Service Numbers as Extensions.
Such as 154 which is currently one that can not be created as such, for Germany.5 votes -
"order reference"
It would be nice to have an "order reference" field where we could enter an internal ticket number, name or other reference tag. Sometimes multiple devices are shipped to the same address and it is difficult to track what the device is for without an internal reference field.
1 vote -
Number Storage for U.S. Numbers
Number Storage is currently available for international numbers. It would be nice to have the availability for US numbers so that we can lock away numbers that we want to keep, but we don't want anyone to be able to assign to other users. Number Inventory still makes it too easy to do that.
0 votes -
Request to Limit Outbound Calls to Toll-Free Only
The purpose of this request is to prevent accidental international or long-distance charges while allowing calls to 800/888/877 numbers.
1 vote -
Toggle the caller ID from the desk phone and apps from a different sites
Toggle the caller ID from the desk phone and apps from a different sites.
As an
example, they make a call at 9 AM and want it from the primary caller ID.
Then at 9:10, they want caller ID to come from the additional site. How
can the change be made on softphone and desk phone, EASILY.4 votes -
Callflow Builder IVR
Ability for the customer to reply keypresses and it will send them automated SMS based on the key presses they choose.
2 votes -
Disable MS Teams Favorites
Ability to disable the Favorites pane showing up on the MS Teams plug-in.
2 votes -
Use SSO in combination with Multi-Factor Authentication
Use SSO in combination with Multi-Factor Authentication
2 votes -
Autoprovision Yealink T54w Display Name
Ability for Yealink T54w to Display First and Last Name. We have Yealink T54W phones setup with auto provisioning. When they provision the phone display shows the users phone number instead of the first and last name of that user. The virtual AI said it should show the name and not the number so it seems like something is wrong. We would like it to show the name.
I am able to change the name from the phones UI, but if it reboots we lose that setting when it auto provisions again.
Thanks for any help with this.2 votes -
Dial by Searchfield
It would be useful, if it is possible to dial via the search-field. When I paste a Number there (oder put in in manually) and there is no contact and i press enter, nothing happens.
Instead of "nothing happens" it would be great, if it is a number (even if there is no contact), that it is dialed with the phone. So it is not neccessary to switch from Messages or Journal to the dialpad and paste the number there.
2 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
Add TTS for Personal Call Handling
TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.
4 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Show True Caller ID vs BLF String
Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.
11 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes
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