9163 results found
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Display status next to profile button
It would be helpful to display the Status text next to the profile button if I set a status using the Share Status option. Sometimes when I use the "Turn off" option on the red DND bar I forget to change my status. It would remind me to either change\disable it if it was always displayed in the RC app.
2 votes -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
3 votes -
Allow handling of multiple Call Queue calls
Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…
88 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented. -
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.
28 votes -
Ability to change the times the prompt is played if caller enters no action
Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
4 votes -
Bulk Text Messaging To Alert All Clients At Once
As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.
3 votes -
Give callers the option to press x to escape from queue.
Hi,The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts the call to voicemail.Second example “if you’d prefer not to hold, press 0 to receive a callback” which diverts the call to an automated attendant where they are prompted to confirm their callback number (or enter a new one if they don’t want to use the caller Id of the number they…
6 votes -
Auto Attendant when Live attendant doesn't answer
We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.
1 vote -
Much easier way to save MMS on RingCentral Mobile on iOS device..
The current process of saving the picture is complicated as per the customer.
1 vote -
Folder for deleted users
Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.
1 vote -
Textel integration setup
be able to support setting up textel integration instead of just referring to textel support
1 vote -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
4 votes -
Intercom
trying to stream music through the intercom and when they need to announce the music can be stop.
2 votes -
Allow number inventory move to unassigned extension
In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.
3 votes -
Need setting to be able to change fax download folder location in desktop app
After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to local PC is not good.
4 votes -
Ability to remove number from an existing group SMS
SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com
3 votes -
N11 Dialing
Some customer are using N11 dialing to operator for their business needs
1 vote -
Correct 2FA voice message
The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...
1 vote -
feature request for IB caller ID where it will indicate cx information aside from name and number
cx wanted incoming call to display caller information including address
1 vote -
Ability to show the Name when exporting message data export
Customer also wants to show the name of the users that just the member ID when exporting nessage data
1 vote
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