11783 results found
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to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Call flip to cell phone number
A feature in which a call can flip to a set cell number
1 vote -
Change Incoming call screen display for iOS device
Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.
1 vote -
Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members
Expected Behavior:
- Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add membersCurrent Behavior:
- Only Admin of the RingCentral teams have option to add new members
- Guest are only able to view the Teams settings but no option to make changesSteps to replicate
1. Login to RingCentral app
2. Select a Team(Glip Group)
3. Select 3 vertical dots > View Profile
4. Team Admin SettingsRequest is to have option to allow guest members to be able to add new members and select…
1 vote -
@mention to include just the first name in Glip
Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.
7 votes -
Increase/decrease padding as you zoom in/out
I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.
6 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
9 votes -
In a contact file add field for links add field for notes and add field to upload files as well as allowing calls to be transcribed
Adding a field for notes allows us to personalize the interaction with the client by allowing us the opportunity to recall key points of previous conversations.Putting their social and attaching files another key aspect allowing RingCentral to be a micro CRMTranscribing phone calls allows us to review/crutiqu/train our staff interactions with clients as well as document conversations
1 vote -
Push To Talk Analytics
looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
1 vote -
a custom role for message, video, text, and webinar
I think we need the capability to a customize a role for message, video, text, and webinar
1 vote -
TIME & DATE STAMP OF A CALL FEATURES
There needs to be a date & time stamp on the Ring Central Call Log IN THE PHONE TAB. . it shows how long the call was - but there is no date or time of the call listed on the call page .
1 vote -
Notification once the transcription ends
Requesting to have a notification
in Ring Sense once the meeting is done they will receive an email notification that the meeting has already been transcribed1 vote -
show call logs on call presence
Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.
15 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
6 votes -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
6 votes -
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
38 votes -
Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...
...ents.. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their clients.
1 vote -
Modify DDS keys on polycom T53W
We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help
1 vote -
Allow an outbound call to the blocked phone numbers
When a number is blocked, it should still allow users to make outbound call to that number.
1 vote
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