11783 results found
-
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
RingCentral App Update Roll Out Options
To have the options to apply these configurations:1) prevent the application from prompting unprivileged users to initiate and update that they cannot apply.2) trigger the application of an update in a non-interactive manner from a privileged account such as a script run by a mobile device Management platform.
2 votes -
Microphone Source Consistency
It's very disruptive now when answering or initiating a call and RC uses a different mic source than the one specified as Default, every time, so customers can't hear you until you figure out that the mic source is incorrect. We need the app to keep the default value as preferred by user.
1 vote -
SIP Setting information
SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.
1 vote -
User Template - use of number that are assign in Call Queue or other Site location
Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.
1 vote -
Copy the chat history/files/images from the Duplicated Teams
When the existing Team is duplicated, the current chat history, files and images should be duplicated as well to the duplicate/new team.
1 vote -
Forward call to another extension when same number call 3 times
Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension
1 vote -
Desktop Pairing caller ID not using the queue Display settings selected.
Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.
1 vote -
Task Assignee look up
Within our company we create a task to check off that we submit patient admissions within a timely matter. It would be useful to look up all unchecked tasks by assignee. So that way we dont have to scroll all the way up looking for any unchecked tasks. It would also be helpful if after checking off a task I am not redirected back to the bottom and have to start scrolling up all over again to find unchecked tasks assigned to me.
1 vote -
Forward IVR to one of the company numbers.
On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.
1 vote -
Display user "accepting queue calls" status in the HUD.
Supervisors would like to see the "accept call queues" status of their employees in the HUD to prevent their employees from intentionally missing calls or forgetting to re-enable the toggle.
24 votes -
Call Queue Forwarding to and IVR menu
Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
15 votes -
RingCentral MVP Desktop/Web App Audio Source_Simplify
RingCentral MVP desktop/web app users are confused on what option will they set for the Input & Output audio sources. There are multiple options with the names of devices.
1 vote -
Port a Mobile Number
It is better also if we can port mobile numbers especially many would like to have that option
1 vote -
Allows users at least 3 extension to send mass SMS to all RC users using a click-able Tab on the App
They wanted to have a option or tab on the system that once they click that, it will send the SMS to all people that has RC SMS enable account
1 vote -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
Be able to handle multiple conference calls using deskphone
When the user is on a conference call, he should be able to take another call leaving the 2 person on the conference and continue the conversation. And the user would like to be be to junp from one conference call to another.
5 votes -
I am looking for a transcript of the messages within the internal direct messaging application
Wanted to access messaging transcript of a different user extension using RingCentral Application
5 votes -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
2 votes -
Key Template for RingCentral App
It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
2 votes
- Don't see your idea?