9677 results found
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Move mute button on phone app. I accidently hit it on every call
Move mute button on phone app. I accidently hit it on every call
1 vote -
Disable user and keep conversations visible
How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.
2 votes -
call log reports to show extension number when they dial a company number with extension number like: 1-800***-**** ext 123
Customer wanted to see on the Call Reports the extension number of the company number they dialed
2 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
6 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
7 votes -
Users list column with enabled call forwarding indicator
It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.
4 votes -
Create Call Handling Fixed Order Groups
In Call Queues / Call Handling / Fixed Order: Create Fixed Order Groups (2 or more) that allow the top people within a group to equally share the distribution (and workload) of the most calls. Only when all members of the first group are busy, do members of the secondary groups receive calls. Fixed Order Groups allows a business to favor their best people (not person) and improve overall performance and team moral.
3 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
4 votes -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
4 votes -
dialpad
A key dial tone would be nice when dialing a new phone number on dial pad
1 vote -
RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
Convert the call to a video meeting
Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting
1 vote -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf1 vote -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Standardise all login details for the handsets
Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please
1 vote -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes
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