9341 results found
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Ability to answer the calls from other user using desk phone.
Ability to answer the calls from other users using the desk phone however the desk phone should not ring and the user should be notified by a blinking light in the desk phone only.
3 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
1 vote -
Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote -
provide an option to send call queue voicemail notifications to GLIP.
Please provide an option to send call queue voicemail notifications to GLIP.
RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement
1 vote -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
1 vote -
Have option to access and delete AI Notes on Admin portal
The customer desires an option to access and delete AI Notes through the admin portal.
1 vote -
Ability to Enter a Case ID
Problem Statement
Currently, call queue calls only display the call group and caller ID of the incoming call. This limits the ability of call handlers to quickly identify and address specific issues, particularly for complex or recurring cases.Proposed Solution
Implement a feature that prompts callers to enter a 5-digit numeric case ID during the call queue process. This case ID will then be displayed to the call handler who answers the call, providing additional context and facilitating efficient resolution of the issue.Expected Benefits
Faster Issue Resolution: Call handlers can quickly identify the nature of the issue and access…1 vote -
SIP Deskphone for Elevator/Door System
Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.
12 votes -
Ability to put Note on Customized Template of Fax Cover Page
I want to have the ability to add a note when I'm using my own template for Cover Page on Fax
3 votes -
Gmail E-mail invite for conference call
The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.2 votes -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
2 votes -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
4 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
"Agent State by Interval"
in ENGAGE DIGITAL "Agent State by Interval" should count during the START TIME and not the END TIME
1 vote -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
Fixed order in call queue should be improved
Fixed order in call queue should be improved
in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.1 vote
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