13009 results found
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Feature Request: Preserve or Migrate Shared SMS Conversations When Disabling Shared Inbox or Business SMS Booster
Feature Overview
We would like to request the ability to preserve, migrate, or convert SMS conversations currently stored in the Shared Inbox when customers disable the Shared Tab or cancel their Business SMS Booster subscription.
Current Limitation
Some customers choose to retain the Business SMS Booster solely for access to SMS Templates, while opting to disable the Shared Tab in order to simplify the SMS experience for their users. However, disabling the Shared Tab currently results in the loss of all existing SMS conversations within the Shared Inbox, with no available option to migrate these conversations to users' Direct SMS…
2 votes -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.4 votes -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
want to bring the phone app on the desktop computer
HI Team,
Just a query.
Client complain that the existing upgrade Integrated desktop app for MacOS computer is not as convenient to use, specially for picking up calls compared to the RC Phone app.and request if we can revert the update or client will have the option to use the old RC Phone app instead. Please consider this as part of your future product update.
Regards,
Ram Carillo
APAC Support1 vote -
Call Queue Call Recording
I would like to enable Automatic Call Recording (ACR) for specific members within the call queue.
Currently, when call queue recording is turned on, it records everyone. However, we only need certain members to be recorded, while others should remain unrecorded.
2 votes -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
SMS Notification for AI New Leads
The customer would like to have an option to enable the automatic SMS notification for AI new leads.
1 vote -
Ability to block users from transferring calls to certain extensions.
Block Transferred Calls To Certain Extensions
1 vote -
Migrate to TLS 1.3
TLS 1.3 was released in August of 2018 but the highest version that RingCentral supports is still TLS 1.2. RingCentral should adopt the latest version to provide customers with the highest level of security and compliance.
2 votes -
it would be great to "status station" to check the condition of a station
As a super admin it would be great to "status station XXXX" to check the condition of a station. It would be nice to see if the station is enabled, disabled, has forwarding activated, a real phone or app or mobile etc.
2 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
full edit history of a modified chat message
built-in option in the user interface of the RingCentral app to view the previous version or full edit history of a modified chat message
1 vote -
Sync SMS Read/Unread Status Across Multiple Devices for Single Extensions
Currently, when a single extension is logged into RingCentral on multiple devices, opening an SMS message on one device marks it as read across all devices. The customer requests that SMS read/unread states sync accurately across all active sessions, or that messages remain unread on secondary devices until explicitly opened on each client.
1 vote -
delete voicemail
Ability to delete a threshold that can be set to delete the oldest voicemails after X amount of time or Y amount of quantity?
1 vote -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Extend Data Retention and Prevent Automatic Deletion of Sent Faxes / Outbound Fax Logs
We are requesting that RingCentral modify its data retention policy to prevent the automated, permanent deletion of Sent Faxes and their corresponding recipient metadata.
Currently, RingCentral's policy dictates that Sent Faxes are permanently purged from the servers after only 30 days, with no option for users to extend this timeframe natively within the app interface.
This short window creates a massive issue for business continuity, tracking, and basic customer service. If an employee needs to look back at a previous transmission to confirm exactly who received a document, the record is completely wiped out if it falls outside of that…
2 votes
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